topic ITIN to SSN cause AGI error and rejection? IND-032-04 in Get your taxes done using TurboTax

ITIN to SSN cause AGI error and rejection? IND-032-04

SHOUSWERTH — Wed, 11 Feb 2026 04:36:07 GMT

I've been filing married joint for the past few years with my wife. With my wife's citizenship status change, now she has my last name and a SSN rather than ITIN. I get code IND-032-04. The 2022 AGI number is 100% correct as it's literally right in front of me and it didn't give an error for myself, just the wife. What can I do to fix this issue when I know the AGI number is correct? Should I just put her maiden name and old ITIN number in and see if it goes thru? I just don't know if that will create an issue for us. Based on when she received a drivers license I'm going to assume these changes all happened around June of 23.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

ee-ea — Sun, 04 Feb 2024 03:52:22 GMT

https://ttlc.intuit.com/turbotax-support/en-us/help-article/rejected-tax-return/fix-e-file-reject-ind-031-04-ind-032-04/L0CtzS3FJ_US_en_US?uid=lf6dkdlp

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

SHOUSWERTH — Sun, 04 Feb 2024 03:55:17 GMT

None of those apply. I've seen that. Wouldn't have posted this otherwise.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

amitavpadhi — Tue, 06 Feb 2024 19:00:38 GMT

Was this issue resolved? I am also facing the issue and have same case like yours.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

amitavpadhi — Wed, 07 Feb 2024 16:51:53 GMT

@SHOUSWERTH were you able to solve this issue. I am also facing same error. In my case I filed tax return other tax service. I am using turbo tax for first time. But I am entering my last year AGI correct. Only change from last year is spouse ITIN to SSN

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

SHOUSWERTH — Wed, 07 Feb 2024 16:55:12 GMT

After spending over a hour on the phone with someone from TurboTax we got the federal accepted by putting 0 for her AGI. State is still getting rejected but I'll probably just end up mailing that.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

amitavpadhi — Wed, 07 Feb 2024 16:59:21 GMT

Ohh.. i even tried with 0 AGI and all other options and got rejected for more than 6 times. Now I will try some other tool and if I find same issue then would go for mail filing. Thank you for the update.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

lakshmi0106 — Wed, 07 Feb 2024 17:28:39 GMT

I am also facing the exact same issue. Can you guys let me know if you used any other tax tool and worked properly or found any solution for this?

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

SHOUSWERTH — Wed, 07 Feb 2024 17:38:59 GMT

Apparently this is only an issue for e-file. If 0 for the AGI didn't work for me mailing was really the only other option. I just don't know how well I feel about spending 80 bucks to do my taxes that took 9 mins. Basically 1 W2 and 2 interest forms.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

CatinaT1 — Fri, 09 Feb 2024 18:27:44 GMT

The IRS uses your prior year AGI to combat fraud. 

You can find your 2022 Adjusted Gross Income (AGI) by:

Looking at line11 on page 1 of your 2022 Form 1040; or
You can request a transcript of your 2022 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript

Check these items as well to ensure you have the correct number.  If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2022 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

aak2 — Sun, 17 Mar 2024 00:40:03 GMT

Even i am facing the same issue. Want to check if anyone in this thread mailed IRS to associate the ITIN with SSN and still getting the error?

Check the topic "What do I do when I am assigned a social security number (SSN)?"

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

JulieS — Sun, 17 Mar 2024 14:11:12 GMT

No, if you mail in your tax return, you don't have to provide your prior year AGI at all.

The reason is that the prior year AGI is a substitute for a pen and ink signature.

As long as you sign the mailed in return, there's no question of acceptance.

It seems likely that the IRS will accept $0 as the prior year AGI for someone with a new Social Security number (SSN), because no return was filed with that SSN in 2022.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

logintomohit — Sat, 23 Mar 2024 00:05:20 GMT

IRS site shows same AGI that I am entering in turbotax then why it will reject it?

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

logintomohit — Sat, 23 Mar 2024 02:11:09 GMT

So this is what I did to get e-filing accepted.

Generated IP- PIN from IRS site and added it to Federal Tax.

Updated Spouse Income to $0

Submitted E-filing with details and federal was accepted.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

jyym — Tue, 26 Mar 2024 01:07:17 GMT

The same issue here. I did put $0 for souse AGIamt but won't work at all. I've been applying for IP-PIN on the IRS website, but it keeps showing the "technical problem occurred" with reference # 112. Trying at different times isn't working. IRS says they can mail the number via mail within 21 days but I don't think I can wait. Plus, it doesn't guarantee accepting e-filing either.

I will probably end up mailing my tax return. Frustrated and wasted $$ and a day.

Hope this helps who are in the same situation.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

CatinaT1 — Tue, 26 Mar 2024 12:38:27 GMT

The IRS uses your prior year AGI to combat fraud. 

You can find your 2022 Adjusted Gross Income (AGI) by:

Looking at line11 on page 1 of your 2022 Form 1040; or

You can request a transcript of your 2022 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript 

Check these items as well to ensure you have the correct number.  If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2022 AGI. (Don’t split the AGI amount or enter 0 for one of you).

This article will give you instruction on how to print and mail your return.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

danchat1 — Sun, 14 Apr 2024 05:32:23 GMT

I have the same issue

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

danchat1 — Sun, 14 Apr 2024 06:18:14 GMT

Yeah i did emailed more than 2 months ago but haven't heard back from them.

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

CatinaT1 — Mon, 15 Apr 2024 20:43:57 GMT

What issue are you having?

Re: ITIN to SSN cause AGI error and rejection? IND-032-04

Bremsst — Tue, 16 Apr 2024 19:27:57 GMT

If you generated your spouse's PIN number during last year's tax filing, try entering the PIN number instead of the AGI. If you e-filed last year as well, it should be generated in your account as a PDF file. The PIN number is listed within form 8879 in the PDF file. My wife also used an ITIN for tax filing until last year, but this year, she got a new SSN and used it for tax filing, resulting in an IND-032-04 error. Since we filed taxes jointly last year, my wife didn't have separate AGI information, and entering AGI as 0 resulted in an IND-031-04 error. So, in the last step of e-filing, I chose the 'I don't have AGI information last year tax filing' option, and then I was able to enter the PIN number instead. It went through successfully. I hope this will work for you.