topic Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI in Get your taxes done using TurboTax

Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI

dvanbevers-hotma — Wed, 11 Feb 2026 04:36:19 GMT

Re: Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI

xmasbaby0 — Sat, 03 Feb 2024 21:15:31 GMT

You can always post questions here in the user forum. We can help with most issues except for billing problems.

Re: Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI

dvanbevers-hotma — Sat, 03 Feb 2024 21:43:54 GMT

Again, not able to talk to a person

Re: Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI

dvanbevers-hotma — Sat, 03 Feb 2024 21:45:15 GMT

But at least i got a badge. Is this grade school where we get Gold Stars now?

Re: Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI

SteamTrain — Sat, 03 Feb 2024 22:09:12 GMT

Well, apparently weekend Telephone support isn't started yet...so weekdays 5AM-5PM "Pacific" time call, and you should get a telephone number to get a "person"....just don't mention a "Refund" anywhere in your setup questions, or you will get shunted to an automated AI.

(And if you are using the "Free" Online software, even that is not available):

What is the TurboTax phone number? (intuit.com)