topic W-2 Entry Issues in Get your taxes done using TurboTax

W-2 Entry Issues

PlaidStanley — Wed, 11 Feb 2026 04:43:04 GMT

When go to the screen where you enter W-2s, the screen is blank. I use TurboTax Premier and am on Windows 11. Is this a known issue?

Re: W-2 Entry Issues

CatinaT1 — Fri, 02 Feb 2024 20:43:26 GMT

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Also, make sure you have ran all updates.

Re: W-2 Entry Issues

PlaidStanley — Sun, 04 Feb 2024 18:38:26 GMT

I cleared cache and cookies (all time) and all updates are installed. No change in the behavior. I successfully entered a W-2 before the most recent two updates, and now I cannot even see what was previously entered.

Re: W-2 Entry Issues

CatinaT1 — Mon, 05 Feb 2024 14:26:36 GMT

Try using a different browser and if that doesn't work please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service