topic My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through. in Get your taxes done using TurboTax

My desk top Turbo Tax will not process credit card payment for e-filing State Taxes. Federal tax e-filing was free so that went through.

raziuddin1 — Wed, 11 Feb 2026 04:44:35 GMT

CatinaT1 — Fri, 02 Feb 2024 13:45:15 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

raziuddin1 — Fri, 02 Feb 2024 14:22:26 GMT

I have called two days in a row and spent one hour each day with no positive result.

DoninGA — Fri, 02 Feb 2024 14:32:11 GMT

@raziuddin1 wrote:

I have called two days in a row and spent one hour each day with no positive result.

Is the billing address on the credit card the same as the address on your tax return? If not, This will cause a failure also.

raziuddin1 — Fri, 02 Feb 2024 15:10:02 GMT

Address is the same. Thanks.

Issue is resolved by Turbo Tax agent Ms. Candis. Very professional.