topic Re: a server problem occurred while processing the refund tr in Get your taxes done using TurboTax

a server problem occurred while processing the refund tr

Alisapatton — Wed, 11 Feb 2026 04:48:10 GMT

I have been on the phone for the last 3 days trying to submit my e-file. Each time I get this error:

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.:

I have been on chat with 3 different people who connects to my screen and can't help me. I've been on the phone 3 times over an hour each only to be told to call back when the billing department is available to see if there is a hold. I've been using turbotax for over 8 years and I have referred people to this progoram but this unacceptable it will make change my tax service. Has this happen to anyone? If so what was your solution?

Re: a server problem occurred while processing the refund tr

CatinaT1 — Thu, 01 Feb 2024 21:38:55 GMT

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Make sure you have ran all updates.

Re: a server problem occurred while processing the refund tr

Alisapatton — Fri, 02 Feb 2024 15:15:56 GMT

I did all of that several time and while a support team was screensharing with me. Still didn't work

Re: a server problem occurred while processing the refund tr

CatinaT1 — Fri, 02 Feb 2024 16:24:34 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service