topic Re: Text verification will not work in Get your taxes done using TurboTax

Text verification will not work

tnelson2x — Tue, 10 Feb 2026 09:03:56 GMT

I think this issue has to do with Intuit thinking I want to delete my account. After Mint ended operations I submitted a request which I thought was only to delete Mint specific information but it appears it was in process for my entire Intuit account. I have since used the email I received to cancel that request but I still am having massive login issues.

I am stuck in like some weird grey area where this happens:

1. Login

2. Prompt for text

3. Receive text, enter text code

4. Get an error stating 'Theres an issue on our end, were on it'

At random intervals if I attempt to login, I am told that 'Were in the process of deleting your account, please bare with us.'

I don't know what to do, I tried calling but they were not helpful and constantly just tried to tell me to reset my password which is not the issue.

Re: Text verification will not work

CatinaT1 — Wed, 31 Jan 2024 14:34:29 GMT

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Text verification will not work

tnelson2x — Wed, 31 Jan 2024 17:14:53 GMT

No this is NOT resolved.

If I use a fresh, incognito browser here is what I get:

Intuit Community: the request to delete your data is ongoing and could take 45 days

TurboTax: "There’s an issue on our end. We’re on it."

Intuit Directly: works, but no text verification works, if I login to Intuit first and then use that page to direct myself to TurboTax/Community I can get in

Please help as all signs point to this entire account being in process of deletion even though I cancelled the request.

Re: Text verification will not work

CatinaT1 — Thu, 01 Feb 2024 15:58:59 GMT

You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

There is nothing we can do in the community.

Re: Text verification will not work

tnelson2x — Thu, 01 Feb 2024 17:19:07 GMT

I tried this and they were wholly unhelpful.