topic I'm trying to file my return but the page has gibberish and I can't move forward in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3157635#M1159684 Screen says:&nbsp;&nbsp;ALI being set to&nbsp;<BR /><BR />anyone getting this?<BR /> Tue, 10 Feb 2026 08:53:04 GMT jernjef123 2026-02-10T08:53:04Z I'm trying to file my return but the page has gibberish and I can't move forward https://ttlc.intuit.com/community/taxes/discussion/i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3157635#M1159684 Screen says:&nbsp;&nbsp;ALI being set to&nbsp;<BR /><BR />anyone getting this?<BR /> Tue, 10 Feb 2026 08:53:04 GMT https://ttlc.intuit.com/community/taxes/discussion/i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3157635#M1159684 jernjef123 2026-02-10T08:53:04Z Re: I'm trying to file my return but the page has gibberish and I can't move forward https://ttlc.intuit.com/community/taxes/discussion/re-i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3158424#M1160060 <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:9.5pt;">Try closing TurboTax, clear your </SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank"><SPAN style="background-color:inherit;font-size:9.5pt;">Cache</SPAN></A><SPAN style="background-color:inherit;color:rgb(54,77,201);font-size:9.5pt;"> and </SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank"><SPAN style="background-color:inherit;font-size:9.5pt;">Cookies</SPAN></A><SPAN style="background-color:inherit;color:rgb(54,77,201);font-size:9.5pt;">, </SPAN><SPAN style="background-color:inherit;color:windowtext;font-size:9.5pt;">and reopen TurboTax.&nbsp;</SPAN><SPAN style="background-color:rgb(255,255,255);color:windowtext;font-size:9.5pt;">&nbsp;</SPAN></P> Thu, 01 Feb 2024 14:23:42 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3158424#M1160060 CatinaT1 2024-02-01T14:23:42Z Re: I'm trying to file my return but the page has gibberish and I can't move forward https://ttlc.intuit.com/community/taxes/discussion/re-i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3170212#M1164862 <P>For anyone still having this issue, it would be helpful If you could send us a <STRONG>diagnostic file</STRONG> that has your numbers but <U>not</U> your personal information so that we can take a closer look.</P> <P>&nbsp;<SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://ttlc.intuit.com/community/user/viewprofilepage/user-id/5417159">@jernjef123</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Here are the instructions to create a <STRONG>diagnostic file</STRONG> in TurboTax Desktop (CD/Download):&nbsp;</P> <P>&nbsp;</P> <OL> <LI>Click on <STRONG>Online</STRONG> in the top left menu of TurboTax CD/Download for Windows</LI> <LI>Select '<STRONG>Send Tax File to Agent</STRONG>'</LI> <LI>Write down or send an image of your <STRONG>token number </STRONG>in this thread</LI> </OL> Tue, 06 Feb 2024 16:30:59 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-trying-to-file-my-return-but-the-page-has-gibberish-and-i-can-t-move-forward/01/3170212#M1164862 RachelW33 2024-02-06T16:30:59Z