topic Do i get live assist expert help when I own the 2023 primier desktop version? in Get your taxes done using TurboTax

Do i get live assist expert help when I own the 2023 primier desktop version?

evanlee2019 — Tue, 10 Feb 2026 09:33:54 GMT

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

xmasbaby0 — Wed, 24 Jan 2024 21:21:56 GMT

No, you do not. The "Live" expert help is only available to users of online software who pay an extra fee for the "Live" help. You can ask questions here in the user forum and get certain kinds of help from customer support.

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

evanlee2019 — Wed, 24 Jan 2024 21:30:00 GMT

Thank you. So this is different from the 2022 premir desktop version where I was able to get tax expert help?

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

RobertB4444 — Thu, 25 Jan 2024 14:34:32 GMT

You are still able to get tax expert help. There is just a charge for it. The premier desktop does not come with live help. Only the online version does. Here are some pricing choices.

@evanlee2019

[Edited 1/25/24]

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

xmasbaby0 — Wed, 24 Jan 2024 21:35:55 GMT

There has not ever been the same "Live" tax expert help with desktop software that is available to users of the online Live versions. The pricing structure is very different. You may have had help from customer support, but you did not have a "Live" expert assigned to you to help you as much as you requested it.

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

xmasbaby0 — Wed, 24 Jan 2024 21:41:49 GMT

TurboTax HelpIntuit

How do I get TurboTax Live?

SOLVED•by TurboTax•1381•Updated 2 days ago

TurboTax Live includes help from a tax expert when you need it, and the option for a final review of your return. There are two ways to do this:

Start with TurboTax Live.
- When you first start your return, choose a TurboTax Live product.
Switch to TurboTax Live if you started with a different TurboTax product.
1. Sign in to TurboTax and open or continue your return.
2. Select Live Tax Advice.
3. Select Upgrade.

TurboTax Live is available for TurboTax Online customers only. TurboTax Live isn't available in the TurboTax Desktop software.

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

evanlee2019 — Wed, 24 Jan 2024 21:49:38 GMT

I don't think I am hallucinating when I spoke with a Tax expert to help me with some K-1 questions last year,

when I was using the 2022 desktop version. I can go dig up my discussions if you want to labor this point.

So the pricing has changed?

Re: Do i get live assist expert help when I own the 2023 primier desktop version?

xmasbaby0 — Wed, 24 Jan 2024 22:14:29 GMT

As stated above----you can use customer support for help when you have desktop software. That is not the same thing as the online "Live" software. They are two different products with different pricing

https://turbotax.intuit.com/personal-taxes/online/live/

https://turbotax.intuit.com/personal-taxes/cd-download/