topic Can't efile 2023 return in Get your taxes done using TurboTax

Can't efile 2023 return

john-mcneely — Tue, 10 Feb 2026 09:05:57 GMT

Turbo Tax says I can't efile because my return contains certain forms that the IRS won't accept electronically. How do I learn specifically which form(s) is/are the problem?

Re: Can't efile 2023 return

CatinaT1 — Tue, 30 Jan 2024 19:57:03 GMT

This is a known issue in TurboTax and we are working to resolve it as soon as possible. As soon as we have a resolution for you, it'll be shared on Community. The issue is scheduled to be resolved end of 1/31. Please do not file prior to 2/1.

Re: Can't efile 2023 return

mdickerson69 — Sun, 11 Feb 2024 18:39:20 GMT

I still cannot file my business return for a small business and it is 02/11/2024. When will this issue be resolved?

Re: Can't efile 2023 return

CatinaT1 — Wed, 14 Feb 2024 17:49:43 GMT

If you are still having this issue, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Can't efile 2023 return

jermil — Thu, 15 Feb 2024 17:13:33 GMT

Today is February 15. I spent 45 minutes with an agent yesterday, and 20 more minutes today, and the problem is still not resolved. We have done everything one can do: rebooting, clearing caches and data, changing browsers and today, removing and re-installing the whole program. I still can't file my return. This is very frustrating because I am owed a nice refund. This has to get fixed asap.

Re: Can't efile 2023 return

CatinaT1 — Thu, 15 Feb 2024 17:52:53 GMT

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

Re: Can't efile 2023 return

jermil — Thu, 15 Feb 2024 21:40:26 GMT

I finally found a way to efile. It involved installing Turbo on a different computer. When I went to efile, it went right through. Still not sure what the first issue was, but this is a recommended resolution for anyone else experiencing this problem.

Re: Can't efile 2023 return

Trietran — Sat, 16 Mar 2024 00:17:57 GMT

I have the same problem. I can't do e-file 2023 return, too. My turbotax 2023 is version 023.000.0446.

I installed the turbotax 2023 to the different computer but I still have the same problem (Can't do e-file)

Please help!

Re: Can't efile 2023 return

CatinaT1 — Tue, 19 Mar 2024 15:21:12 GMT

What type of return and state are you trying to file?

Re: Can't efile 2023 return

Trietran — Tue, 19 Mar 2024 15:39:13 GMT

Hi CatinaT1,

My type of return is 'Married filing jointly' & 'California' state.

Thanks,

Re: Can't efile 2023 return

Trietran — Tue, 19 Mar 2024 15:44:12 GMT

Correction: type of return is Form 1040 Individual.

Re: Can't efile 2023 return

CatinaT1 — Fri, 22 Mar 2024 14:42:20 GMT

What does it tell you is the reason you are not able to e-file? Can you maybe provide a screen shot?

Re: Can't efile 2023 return

Christori — Thu, 18 Apr 2024 21:43:47 GMT

Turbo Tax is not allowing me to e-file saying I “can’t file formsets”. This makes no sense as I e-filed last year with no issues and can’t figure out what would be different this year. It also is saying “oops we encountered a problem” when I choose to pay my fed taxes by credit card. Please advise!!!!

Re: Can't efile 2023 return

Christori — Thu, 18 Apr 2024 22:18:06 GMT

Re: Can't efile 2023 return

CatinaT1 — Fri, 19 Apr 2024 12:39:10 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service