topic Re: I need a number in Get your taxes done using TurboTax

I need a number

sallybartee2000 — Tue, 10 Feb 2026 09:07:50 GMT

I need a number

Re: I need a number

xmasbaby0 — Tue, 30 Jan 2024 13:26:33 GMT

Please be specific. A number for what? There are a lot of numbers to enter on a tax return.

Or are you asking for a phone number to call TurboTax?

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

Re: I need a number

jamesbrooks2004 — Tue, 30 Jan 2024 14:16:04 GMT

I accidentally put a 6 digit number for the pin number for the IRS...I was never given a PIN number from the IRS. I filed electronically last year through turbo tax without a 6 digit pin number. This year I accidentally put in a 6 digit number and it keeps rejecting. I removed the 6 digit pin number and it still rejects for the pin number.

Re: I need a number

xmasbaby0 — Tue, 30 Jan 2024 14:22:36 GMT

The 6 digit PIN must come from the IRS. You cannot create it for yourself. If you did not request an IP PIN from the IRS, you do not have one.

Did you enter your 2022 AGI? It is found on line 11 of your 2022 Form 1040.

Re: I need a number

DianeW777 — Wed, 31 Jan 2024 00:19:34 GMT

It's important to make sure you have a clear/deleted space where the IP PIN was entered. Use the link below to remove the IP PIN, but before you do that it may be a good idea to clear your cache and cookies. It handles many issues that seem nonsensical on a regular basis.

Add or Remove your IP PIN
Close your TurboTax return first.

Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.

How to clear your cache

Once this is complete open your return, then begin your entry.

@jamesbrooks2004

[Edited: 01/30/2024 | 4:19 PM PST]