topic Fidelity accounts not updating and chat support no help in Get your taxes done using TurboTax

Fidelity accounts not updating and chat support no help

RobinHS — Tue, 10 Feb 2026 09:11:27 GMT

Intuit is pushing customers to migrate from Mint to Credit Karma, but they cannot resolve the problem with my Fidelity accounts not connecting, so the data history would be useless. Net worth is a meaningless figure without this data as well. Yes, I opened Mint in a private browser page, have made all the previous accounts inactive, and tried to add them from scratch as instructed, but continue to receive a cannot connect (4000) error. Has Intuit abandoned Mint tech support?

Re: Fidelity accounts not updating and chat support no help

CatinaT1 — Wed, 31 Jan 2024 14:17:12 GMT

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Fidelity accounts not updating and chat support no help

SteamTrain — Wed, 31 Jan 2024 14:28:33 GMT

Certainly, ther is no MINT support in this TAX Community.

Whatever Mint support may remain would be here:

Mint Learn and Support (intuit.com)

Re: Fidelity accounts not updating and chat support no help

froge — Mon, 05 Feb 2024 04:17:28 GMT

I just did the migration to Credit Karma and then re-added the account there, and it now works fine.

But alas they didn't port many of the features over from mint, so it really sucks. It is basically the old Credit Karma, not giving much info but trying to sell the heck out of everything to you. They do have a page, where you can see your transactions, however the entire Trends (which is why I was in Mint) seems to be gone. Can't tell you if I can edit transactions yet because it is still processing the transfer of my account.