topic I'm getting an error when trying to enter W2. It says: &quot;Hmm, looks like we've hit a snag.&quot; TurboTax deluxe desktop. Thoughts? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-turbotax-deluxe/01/3148185#M1155508 Tue, 10 Feb 2026 09:17:33 GMT iowahengst 2026-02-10T09:17:33Z I'm getting an error when trying to enter W2. It says: "Hmm, looks like we've hit a snag." TurboTax deluxe desktop. Thoughts? https://ttlc.intuit.com/community/taxes/discussion/i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-turbotax-deluxe/01/3148185#M1155508 Tue, 10 Feb 2026 09:17:33 GMT https://ttlc.intuit.com/community/taxes/discussion/i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-turbotax-deluxe/01/3148185#M1155508 iowahengst 2026-02-10T09:17:33Z Re: I'm getting an error when trying to enter W2. It says: "Hmm, looks like we've hit a snag." Tu... https://ttlc.intuit.com/community/taxes/discussion/re-i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-tu/01/3152478#M1157324 <P><SPAN style="background-color:inherit;color:rgb(45,51,56);font-size:9.5pt;">Try closing TurboTax, clear your </SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135" target="_blank"><SPAN style="background-color:inherit;font-size:9.5pt;">Cache</SPAN></A><SPAN style="background-color:inherit;color:rgb(54,77,201);font-size:9.5pt;"> and </SPAN><A href="https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978" target="_blank"><SPAN style="background-color:inherit;font-size:9.5pt;">Cookies</SPAN></A><SPAN style="background-color:inherit;color:rgb(54,77,201);font-size:9.5pt;">, </SPAN><SPAN style="background-color:inherit;color:windowtext;font-size:9.5pt;">and reopen TurboTax.&nbsp;</SPAN><SPAN style="background-color:rgb(255,255,255);color:windowtext;font-size:9.5pt;">&nbsp;</SPAN></P> Tue, 30 Jan 2024 15:28:09 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-tu/01/3152478#M1157324 CatinaT1 2024-01-30T15:28:09Z Re: I'm getting an error when trying to enter W2. It says: "Hmm, looks like we've hit a snag." Tu... https://ttlc.intuit.com/community/taxes/discussion/re-i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-tu/01/3155764#M1159000 <P>Solved by deleting TurboTax and redownloading it from my account.</P> Wed, 31 Jan 2024 16:41:34 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-m-getting-an-error-when-trying-to-enter-w2-it-says-hmm-looks-like-we-ve-hit-a-snag-tu/01/3155764#M1159000 iowahengst 2024-01-31T16:41:34Z