topic Prior Year Info Missing in Get your taxes done using TurboTax

Prior Year Info Missing

TaxesAreTooHard — Tue, 10 Feb 2026 09:18:35 GMT

My Turbotax experience is not great this year. I logged in and it asked me to agree or decline to 2 privacy/how we use your data type terms. Everything was phrased very ambiguously so I didn't really understand. I wanted Intuit not to give my data to other companies for marketing purposes or use my taxes for its own ad targeting. I answered the best I could and then started my taxes as usual with the prior year data all there. When it came to importing my W-2, it kept failing which has never happened before so I wondered if maybe I chose the wrong thing for those first two "how we use your data" type questions. I opted to clear and restart to answer them again since I hadn't gotten very far.

Now, no matter what I do TurboTax treats me like it knows nothing about me and wants me to enter every single detail fresh from scratch. I've used TurboTax Online for years. I can see all the prior year when I navigate to it. But I keep clearing and restarting my 2023 taxes but it won't integrate that prior year data into my 2023 return. How can I get it to fill in what it knows about me? All the instructions just say to "just log in" and that doesn't work. I'm using the right account. I've tried in my Chrome browser on my Mac and on the Turbotax app on my iphone. I don't want to have to find all these details again. Is there some kind of file I can export from my prior year data? Is there any support other than calling?

Thank you!

Re: Prior Year Info Missing

CatinaT1 — Wed, 31 Jan 2024 14:10:39 GMT

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Prior Year Info Missing

TaxesAreTooHard — Sat, 03 Feb 2024 18:36:11 GMT

Nope. I just tried again and it displayed all my info in the loading screen saying it was gettng my info from last year including my dependents and what company my w2 was from. But then when the loading screen finished, it was all blank.

I don't know which is worse calling support on the phone or finding my kids SSNs and trying to remember all the things I need to remember to add to my return. Honestly pre-filling in all that info is like the only reason I have to use Turbotax these days so maybe it's time to look at alternatives.

Re: Prior Year Info Missing

CatinaT1 — Mon, 05 Feb 2024 17:00:14 GMT

I wonder if this FAQ has any ideas you haven't tried: How do I transfer last year's return into the 2023 TurboTax software for Mac?