topic "Hmm, looks like we hit a slight snag in this section" Error in Get your taxes done using TurboTax

"Hmm, looks like we hit a slight snag in this section" Error

minkd36 — Tue, 10 Feb 2026 09:22:36 GMT

I’m completely done with all of my information and just need to review my final info but I keep getting the “Hmm, looks like we hit a slight snag in this section” error. I have already cleared all my browser data and it is still giving me the error message and will not let me file. What do I do?

Re: "Hmm, looks like we hit a slight snag in this section" Error

JohnW152 — Sun, 28 Jan 2024 19:56:11 GMT

This happens from time to time.

See the TurboTax Help article Why am I stuck in a loop in the File section of my return?. Hopefully this will provide a fix for your issue.

Re: "Hmm, looks like we hit a slight snag in this section" Error

pmello — Fri, 09 Feb 2024 13:59:52 GMT

I'm having the same problem...

I could not find any helpful information either out there on the internet or chatting with assistants.

I tried:

- chatting with 4 assistants,
- using 3 different browsers (Google Chrome, Edge, and Safari),
- I cleaned caches and cookies,
- I updated the browsers,
- I navigated incognito
- I removed my firewall,
- I used different devices,
- I log off and log back,
- I restart my computer.

Re: "Hmm, looks like we hit a slight snag in this section" Error

pmello — Fri, 09 Feb 2024 14:04:21 GMT

I tried these and did not fix the problem.

I also tried deleting one form and filling it out again. It did not work... It looks like we hit a slight snag in this section. ☹️

I've seen people complaining about this error since 2021.

Re: "Hmm, looks like we hit a slight snag in this section" Error

CatinaT1 — Mon, 12 Feb 2024 15:54:00 GMT

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: "Hmm, looks like we hit a slight snag in this section" Error

Anonymous — Sun, 25 Feb 2024 19:32:23 GMT

Same problem myself. No errors are reported on Federal or State. I get the unhelpful snag error after confirming payment and address ($0 as it's included w/ my Quickbooks subscription). I tried all of the usual suspects and now I sit on eternal hold. I'm not holding my breath but I hope they find a solution.

Re: "Hmm, looks like we hit a slight snag in this section" Error

Anonymous — Sun, 25 Feb 2024 19:49:16 GMT

The phone rep suggested that I "go to another location" and try again 🙄. So I tethered from phone and tried again, no luck. I tried a VPN, no luck. Every time I've called their suggested solution is to clear the cache or try again. This is a garbage app.

Re: "Hmm, looks like we hit a slight snag in this section" Error

Cynthiad66 — Sun, 25 Feb 2024 20:00:46 GMT

Sounds like your computer may be experiencing a loop. Let's clear your cookies and history then reboot.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

Internet Explorer
Mozilla Firefox
Google Chrome
Safari
Safari for iOS (mobile devices) @Anonymous

Re: "Hmm, looks like we hit a slight snag in this section" Error

Anonymous — Sun, 25 Feb 2024 20:47:56 GMT

No. I have now tried:

3 different computers (2 Mac, 1 Windows
7 different browers
Cleared cache
Cleared cookies
Logged out & back in
Private/Incognito browsing
Wifi & 5G
VPN
"Waited..."
"Tried again..."

At what point does somebody at Turbotax actually do something instead of wasting our time?

Re: "Hmm, looks like we hit a slight snag in this section" Error

CatinaT1 — Mon, 26 Feb 2024 17:38:51 GMT

Where are you in your return when you see this come up?

Re: "Hmm, looks like we hit a slight snag in this section" Error

lirwin93 — Wed, 28 Feb 2024 18:00:08 GMT

So what was your end resolution? I'm having same issue and tried many different solutions.. none which have worked. SIGH

Re: "Hmm, looks like we hit a slight snag in this section" Error

CatinaT1 — Wed, 28 Feb 2024 18:08:00 GMT

I'm not sure where you are seeing this error, if it is in the review, sign up here for updates: Why is TurboTax looping at Review when I select pay with refund?

Re: "Hmm, looks like we hit a slight snag in this section" Error

Anonymous — Wed, 28 Feb 2024 18:11:02 GMT

Reach out to @TeamTurboTax on Twitter/X. My particular issues that there was a security lock on my account. It only took 4 days, 4 calls totaling 3+ hours, and many hours of troubleshooting 😂. They escalated it and it was resolved with a click a few hours later.

Re: "Hmm, looks like we hit a slight snag in this section" Error

Anonymous — Wed, 28 Feb 2024 18:16:31 GMT

@CatinaT1 The error was coming up on the order page when attempting to file my taxes. They initially thought it was a billing address problem somewhere.

Re: "Hmm, looks like we hit a slight snag in this section" Error

CatinaT1 — Wed, 28 Feb 2024 18:22:29 GMT

I have seen some issues with this happening when you are trying to make a payment. Disabling your main internet browsers pop up blocker before getting to the payment page has worked.

Re: "Hmm, looks like we hit a slight snag in this section" Error

twiggm — Thu, 29 Feb 2024 14:16:48 GMT

I’m having the same issue at the state E-file screen. When it goes to I assume let me add a credit card or use the one on file with intuit. I’ve been on the phone 5 times over 3 hours. Nobody can resolve. I’ve done everything mentioned in this thread short of uninstalling it and reinstalling. Can anyone figure this out? They even had me purchase a efile state separately over the phone and now nobody can figure out how to allow me to use this with the desktop version. HELP!!!

Re: "Hmm, looks like we hit a slight snag in this section" Error

CatinaT1 — Thu, 29 Feb 2024 19:57:38 GMT

The only other suggestion I have is to change the address on the payment screen to 123 Main St, but leave the city, state and zip as it is. I have seen this work for others. Let me know if this works.

Re: "Hmm, looks like we hit a slight snag in this section" Error

austingrbach — Tue, 05 Mar 2024 01:54:44 GMT

I was getting this same error, customer service didn't help. I was told to "reset my cashews and cookies" and wait a few hours or until tomorrow due to demand, or create a new account and start over.

It finally worked! At the bottom of the page, there is a "Manage Cookies" link. I clicked that and accepted and my payment went through. I did end up waiting a few hours since my last attempt, but maybe that did the trick?

Re: "Hmm, looks like we hit a slight snag in this section" Error

Joetool — Sun, 17 Mar 2024 23:11:47 GMT

I had the same issue, the problem was with my Windows. I had to have it reinstalled.

Re: "Hmm, looks like we hit a slight snag in this section" Error

NL11 — Wed, 03 Apr 2024 21:02:08 GMT

Check and go over your return to make sure your documents are complete and questions answered. The check your pop up blocker and make sure it is set to allow.