topic Re: Different Mobile Number under "Preference" Tab in Get your taxes done using TurboTax

Different Mobile Number under "Preference" Tab

evo20g — Tue, 10 Feb 2026 09:24:57 GMT

When i get to end to transmit my return the the email address is correct but the mobile number is not and i cant see anywhere to update it. I can only see it under the "Preference Tab" but no option to update it. Not to be confused with the personal info tab where that number shows correct but not at the end when i want to transmit my tax return for 2023.

Re: Different Mobile Number under "Preference" Tab

Anonymous — Sat, 27 Jan 2024 11:09:52 GMT

I have the same issue .. so frustrating

Re: Different Mobile Number under "Preference" Tab

JohnW152 — Sun, 28 Jan 2024 21:52:34 GMT

To update your number in TurboTax Online:

Log into your TurboTax Online account
In the left pane, select Intuit Account
Select Sign in and Security
Select the arrow to the right of Phone
Beneath Add your phone, select Change
Enter your new phone number on the Add your phone screen
Select Save
Proceed as appropriate on the Verify your phone and subsequent screens

If this doesn't address your issue, See the TurboTax Help article What is the TurboTax phone number? for guidance contacting TurboTax.

@evo20g

Re: Different Mobile Number under "Preference" Tab

Anonymous — Mon, 29 Jan 2024 00:47:40 GMT

You aren’t understanding. The phone number on the screens you mention is correct. It it not correct on the ‘preferences’ tab only. there is not a way to update the phone on the preferences screen. It is correct under all other areas. I have tried re-saving following your directions however it still never updates the contact preferences screen.

Re: Different Mobile Number under "Preference" Tab

CatinaT1 — Mon, 29 Jan 2024 15:33:30 GMT

You might need to contact customer service to change this.

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Different Mobile Number under "Preference" Tab

Lck223 — Tue, 13 Feb 2024 12:12:28 GMT

I did that but my phone number in preferences is still not correct.

Re: Different Mobile Number under "Preference" Tab

CAS23 — Wed, 21 Feb 2024 18:24:26 GMT

Were you able to find a resolution? I am now having the same issue.

Re: Different Mobile Number under "Preference" Tab

CatinaT1 — Fri, 23 Feb 2024 17:40:23 GMT

Try updating it here: https://data-privacy.app.intuit.com/preferences

@evo20g @CAS23 @Lck223 @ktremmel76