topic Mouse invisible in TT window in Get your taxes done using TurboTax

Mouse invisible in TT window

MJB-OR — Tue, 10 Feb 2026 09:37:24 GMT

I'm attempting to run TT Premium 2023 installed on a Lenovo Yoga laptop running Windows 11 home. The mouse pointer is invisible in the TT window. Works fine with all other apps, and mouse pointer is visible once I move it outside the TT application window. Note that when I am successful in moving the invisible mouse pointer over a menu item in the TT window it will highlight the menu or button and I can click on it. It just makes TT almost unusable as you have to guess where the mouse pointer is at. All other apps that I have work just fine on this laptop. I have tried:

Using just built in mouse pad and trying an external mouse

I have tried various display resolutions

I have tried an external monitor

I have tried changing the cursor type and color

...

Nothing resolves the issue.

Re: Mouse invisible in TT window

CatinaT1 — Thu, 25 Jan 2024 14:25:12 GMT

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Mouse invisible in TT window

Ellen21 — Fri, 12 Apr 2024 19:12:50 GMT

I am having the same problem. Mouse visible in all other windows, just not TT. Please post solution if known.

Re: Mouse invisible in TT window

SteamTrain — Fri, 12 Apr 2024 19:38:39 GMT

I'm just guessing, but in the computer system Settings area

Go into the "Accessibility" area.

Then go to "Mouse Pointer and Touch"

Then try some of the other pointer settings...like use a solid black pointer...or give it a color.

Re: Mouse invisible in TT window

madk — Fri, 14 Feb 2025 04:16:16 GMT

same issue - as soon as the mouse pointer crosses into the TurboTax desktop, it disappears. Something in the TT application is hiding the mouse pointer. Tried changing color to solid black...still disappears.

Re: Mouse invisible in TT window

BrittanyS — Sat, 15 Feb 2025 21:17:11 GMT

How to fix a mouse issue

Re: Mouse invisible in TT window

BrittanyS — Sat, 15 Feb 2025 21:17:23 GMT

This could be occurring due to outdated drivers or a corrupt driver for the mouse or touchpad. See the link below for multiple diagnostic steps to fix the mouse:

Re: Mouse invisible in TT window

BrittanyS — Sat, 15 Feb 2025 21:19:41 GMT

This could be occurring due to outdated drivers or a corrupt driver for the mouse or touchpad. See the link below for multiple diagnostic steps to fix the mouse:

How to fix a mouse issue