topic Re: Windows software version shuts down when I hit begin in Get your taxes done using TurboTax

Windows software version shuts down when I hit begin

omareddash1 — Tue, 10 Feb 2026 09:49:24 GMT

This is the second year in a row that this issue happens.

I don't recall how it got fixed last year but seems repititive and no threads active on it as far as I saw.

Simply once I hit the begin button in the home screen it take few seconds loading and then vanishes or restarts.

I have no clue what the issue is.

Software is up to date

Re: Windows software version shuts down when I hit begin

CatinaT1 — Tue, 23 Jan 2024 21:05:35 GMT

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Windows software version shuts down when I hit begin

SteamTrain — Tue, 23 Jan 2024 21:17:40 GMT

Something to try.

1) Reboot your computer. Check for a windows update...and reboot even if none is found..Someimes a partially-installed Windows update will block the proper startup of TTX.

2) RT-Click on the TTX icon, and select "Run as Administrator"

See if that works.