topic Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing in Get your taxes done using TurboTax

Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

ZT-AZ — Tue, 10 Feb 2026 10:00:39 GMT

I am reporting a defect I found in the filing flow of TurboTax Deluxe Desktop a moment ago. I believe I completed the payment flow and I am at what is supposed to be at a notification or filing page, but the text appears as code statements without customer-facing text. When I try to continue it shows additional pages that do not have any customer facing text. When I try to restart, it shows a warning that I haven't filed yet. An imgur link to a screen capture is here: https://imgur.com/a/V1SYUel

The text I see is:

ALI being set to
[ ] STTR [1]
[ ] PRINST[1]
[ ] OTHTR[1]
[ ] OTHPR[1] FileByMail

[ ] FEFHDSUM.STRTNPAY - Return pay status

Update time that I'm tracking if I remember to update = 12/17/2023 10:07PM

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

VOAZ — Tue, 16 Jan 2024 00:27:50 GMT

AZ filing and having the same issue

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

browniegirl2017 — Thu, 18 Jan 2024 02:33:19 GMT

Same here in NC

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

CatinaT1 — Thu, 18 Jan 2024 18:05:26 GMT

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

taxer170 — Sun, 21 Jan 2024 20:59:49 GMT

The OG poster states this is happening in the desktop version. No way to clear cache or cookies for a desktop application. Unless this is something I am unaware of. I am having the same issue on the desktop version. Trying to file Arizona state tax and the same error message pops up immediately after paying for the state e-file with a credit card.

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

taxer170 — Sun, 21 Jan 2024 21:02:34 GMT

I am having the exact same issue while trying to file AZ tax return. Defect popped up after paying for state e-file with credit card. No way to move past as I have no clue what I would be selecting. The message is exactly the same, even the time stamp of "12/17/2023 10:07PM" is the same, very odd.

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

DoninGA — Sun, 21 Jan 2024 21:07:03 GMT

@taxer170 wrote:

I am having the exact same issue while trying to file AZ tax return. Defect popped up after paying for state e-file with credit card. No way to move past as I have no clue what I would be selecting. The message is exactly the same, even the time stamp of "12/17/2023 10:07PM" is the same, very odd.

The Arizona state tax forms for tax year 2023 are scheduled to be available on 01/25/2024.

Go to this TurboTax website for federal and state forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

browniegirl2017 — Sun, 21 Jan 2024 23:46:18 GMT

I called the help number and we went to the top of the app and found the state section and downloaded my state and then clicked update and it worked fine and kept my payment and everything in there. I did not use the link as in other posts I did it through the app with the rep actually looking at my computer and talking to me on the phone. But just a redownload is most likely all that needs to be done.

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

tpitassi — Mon, 22 Jan 2024 23:44:04 GMT

Thanks for that info! I had already downloaded my state, but tried downloading again, it wanted to charge me $40, so I backed out, then I went to "Check for Updates." It informed me that the app was up to date and then I went back to e-filing and VOILA! No more error! Not sure why/how, but following your information got me beyond the error and able to e-file both the Federal and State Returns (Even though I still can't print the state return, since the "forms aren't ready." Thanks! 🙂

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

AICapone — Tue, 23 Jan 2024 00:06:32 GMT

I had the same message after paying for state e-file so I closed TT, waited a few minutes, and restarted it. That seemed to fix the issue as it opened to a page asking if I wanted to transmit the e-files. They went through fine.

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

Destan — Wed, 24 Jan 2024 04:59:27 GMT

Having the same issue, trying to e-file in CA.

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

CatinaT1 — Wed, 24 Jan 2024 18:34:10 GMT

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

Re: Bug/Defect Report "ALI being set to..." - Cannot Complete Filing

RachelW33 — Tue, 06 Feb 2024 00:41:16 GMT

For anyone still having this issue, it would be helpful If you could send us a “diagnostic” file that has your “numbers” but not your personal information so that we can take a closer look.

@ZT-AZ @VOAZ @Destan @taxer170

Here are the instructions to create a diagnostic file in TurboTax Desktop (CD/Download):

Click on Online in the top left menu of TurboTax CD/Download for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number in this thread