topic Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account. in Get your taxes done using TurboTax

We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

zawackibrooke — Mon, 09 Mar 2026 04:31:14 GMT

Refund Advance Issues. We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

MichelleLO — Thu, 13 Jan 2022 19:15:54 GMT

Is this a message you received when opening up the Credit Karma Money account?

For more information about the Refund Advance and how it works, please see the below TurboTax blog article:

TurboTax Offers Refund Advance to Taxpayers

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

sylvia93louise — Fri, 14 Jan 2022 03:19:10 GMT

I keep getting the same error message how do I fix it? I really need to get the tax advance I wrecked my car and it's the only option I have right now

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

MichelleLO — Fri, 14 Jan 2022 19:32:28 GMT

If you are getting this message while attempting to open a Credit Karma Money Spend account, you will need to reach out to Credit Karma for assistance via their Contact Us link.

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Kbonds1991 — Sun, 16 Jan 2022 13:39:47 GMT

l am not able to login to Credit Karma when selecting the advance option either l want to get an advance on my taxes.

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

MichelleLO — Sun, 16 Jan 2022 16:49:42 GMT

Only Credit Karma would be able to provide assistance with their system and logging in. You can contact them via their Contact Us link.

@Kbonds1991

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

xmasbaby0 — Sun, 16 Jan 2022 16:58:49 GMT

@Kbonds1991 The refund advance had to be offered to you when you filed your tax return. And if it was offered you had to agree to the terms of the offer. You do not "get" the advance from Credit Karma until your e-file has been accepted by the IRS. The IRS will not begin to accept/reject e-files until January 24.

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

Kbonds1991 — Sun, 16 Jan 2022 21:57:50 GMT

So when l accept the advance loan option and it says l qualify and it takes me to Credit Karma to login and l log in it says this be

below?

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

xmasbaby0 — Sun, 16 Jan 2022 23:11:17 GMT

CREDIT KARMA CARD

https://ttlc.intuit.com/community/intuit-account/help/is-credit-karma-a-part-of-turbotax/00/2092900

https://support.creditkarma.com/s/

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

Bcisler — Tue, 18 Jan 2022 23:31:16 GMT

Ththey are not helping fix the issue I’ve been using credit karma since 2019 they just pull dmv info for me today yet they can’t verify my identity it doesn’t make sense

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

AkinaLO — Wed, 19 Jan 2022 15:11:59 GMT

If you review the link posted by xmasbaby0 above, you'll see it says TurboTax and Credit Karma are separate products. So, you will need to continue to reach out to Credit Karma for any issues you may be experiencing.

Please review the following FAQ for more information.

Is Credit Karma a part of TurboTax?

If you need to contact Credit Karma again, here is the information.

Credit Karma Support

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

1-2-3 — Tue, 25 Jan 2022 03:50:49 GMT

Did it ever work out for you and why does it take us there for the advance 🤔

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

EbonyA — Tue, 25 Jan 2022 15:21:49 GMT

It takes you to Credit Karma because despite being separate products, Credit Karma is now a part of the Intuit family. You may review the FAQ provided above by AkinaLO here: Credit Karma and Inuit

@1-2-3

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

missmary76 — Tue, 25 Jan 2022 17:59:59 GMT

This is BS! Credit Karma offers zero resolve!

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Bcisler — Tue, 25 Jan 2022 18:26:03 GMT

No they were No help they said contact ttax and turbo tax say contact them it’s all bull crap to get you to file with them but that done I will make sure this is the last year me my family and friends use turbo tax and that’s a promise. Turbo tax is going to see how powerful social media is

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Acaye0822 — Wed, 26 Jan 2022 02:09:19 GMT

Having same issue, But credit Karma actually emailed me and said they connected my credit Karma account to my TurboTax account yet when I’m trying to log into credit Karma through TurboTax for this refunded me into the checking account it tells me it can’t verify my identity that makes no freaking sense I don’t even understand how do they emailed me saying they connect my credit Karma account to my TurboTax account yet when I try to login again for this refund advance it tells me they can’t bear, I didn’t know how much **bleep** since does that make!! I’ve never had trouble getting the refund advance a TurboTax and this year this is a crock of **bleep** and they are screwing everybody apparently because how the hell can I get in my TurboTax account and it’s fine I can get my credit Karma account it’s totally fine emails me and tells me it’s connected to two but I’m gonna try to login again through it it told me I can’t verify my identity it’s like just so I can get this refund it and I can’t even try to open the **bleep** bank account they need to fix something for this is a bunch of bull**bleep**!I hope TurboTax read this crap so they can know where the hell they got going on this year is a bunch of bull**bleep** I got the Turbo Card last year for the refund advance no problem what is the problem that with you before not a problem at all the sudden they connected with credit Karma everybody’s **bleep** screwed up yet we all have counselor both of them but I don’t wanna work together at the sink it’s a bunch of fraud bull**bleep** he’s trying to get people information ain’t giving nobody a **bleep** refund advance!

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

LindseyLO — Wed, 26 Jan 2022 15:46:54 GMT

This is a known experience, and we are working to resolve the issue that customers are having. This issue is related to your e-mail.

Assistance on working around this issue has been provided for your convenience by clicking here.

If these steps don't work for you, please see this Help Article for further updates: Why am I being asked for my email before I can checkout?

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Frncswtts1 — Thu, 27 Jan 2022 16:14:55 GMT

This is not just a error due to email address, as both my turbotax, and credit karma accounts i use the same email. Have since before ever doing any of this.

I will not even file with them if i don't have this issue resolved by the time i leave work today. I will go somewhere else and have them prepared.

Unfortunately they will lose a great amount of business due to this "known issue" that they do not have a fix for. I dont understand how they dont have a way to manually verify your identity. 🤷‍♀️

Re: We have problems verifying your personal info We're working on a solution. Once we have more ...

DaraLO — Thu, 27 Jan 2022 16:52:10 GMT

@Frncswtts1 Please try this workaround until we are able to get this issue resolved. Thank you for your patience, and you are welcome to reply to this post if the workaround does not resolve the issue for you.

Re: We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Kitia83 — Thu, 27 Jan 2022 22:06:48 GMT

Wish you guys would have stayed with the green dot money card credit karma is not better than the original turbo card this is causing more problems