topic Received Email for taxes from last job. Try to sign into account to file taxes from email. Account doesn't exist. Cannot reach anyone? Why won't intuit respond? in Get your taxes done using TurboTax

Received Email for taxes from last job. Try to sign into account to file taxes from email. Account doesn't exist. Cannot reach anyone? Why won't intuit respond?

briannla — Tue, 10 Feb 2026 09:51:52 GMT

My account I used for years suddenly disappeared and no longer exists. The automated voice system refuses to recognize my spelling of my email, let alone find it in system. How am I expected to file my taxes if Intuit deletes my information and refuses to interact with the customer they wronged?

Re: Received Email for taxes from last job. Try to sign into account to file taxes from email. Account doesn't exist. Cannot reach anyone? Why won't intuit respond?

xmasbaby0 — Fri, 19 Jan 2024 15:05:57 GMT

First of all...you received a marketing message. They do not really know if your W-2 is available.

TurboTax does not have your W-2. W-2’s come from employers. There is not a federal or national website that provides W-2’s. If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

Every 2023 W-2 that you received must be reported on your 2023 tax return, even if they are for small amounts. Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer. You do not want to get in trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

ALL of your W-2’s must be entered on the SAME tax return.

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

W-2's come from your employer, and they have until January 31 to issue it. Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/questions/2561916-how-can-i-get-a-copy-of-my-w-2

https://ttlc.intuit.com/questions/1934390-how-do-i-import-my-W-2

https://ttlc.intuit.com/questions/2588751-why-can-t-i-import-my-w-2

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Re: Received Email for taxes from last job. Try to sign into account to file taxes from email. Account doesn't exist. Cannot reach anyone? Why won't intuit respond?

DoninGA — Fri, 19 Jan 2024 15:06:37 GMT

To access your online account sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

If you cannot sign onto your account -

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.