topic Confirm payment not working. Can’t move forward on my tax return. in Get your taxes done using TurboTax

Confirm payment not working. Can’t move forward on my tax return.

crthorn345-iclou — Tue, 10 Feb 2026 09:53:14 GMT

Taxes filed. Will not let me ( free) confirm pavement to move on.

Re: Confirm payment not working. Can’t move forward on my tax return.

DoninGA — Thu, 18 Jan 2024 22:31:16 GMT

Is the credit/debit card billing address the same as the address entered on the tax return?

Re: Confirm payment not working. Can’t move forward on my tax return.

crthorn345-iclou — Thu, 18 Jan 2024 22:38:42 GMT

Even though I’m not paying for anything you have to go through the payment page apparently. So I got my taxes done for free and when I try to confirm payment, to move onto the next page, it won’t let me move forward. There’s no area to put my credit card in I was assuming because it’s zero dollars there would be no credit card fee. All addresses are the same

Re: Confirm payment not working. Can’t move forward on my tax return.

crthorn345-iclou — Thu, 18 Jan 2024 22:40:58 GMT

Are we not allowed to file taxes yet? Could they not be allowing things through because of that?

Re: Confirm payment not working. Can’t move forward on my tax return.

CatinaT1 — Mon, 22 Jan 2024 21:50:31 GMT

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service