topic I am trying to enter W2Gs but continue to receive a message that states "Something went wrong" when I click "Yes" to enter a W2G. Is this a bug being fixed? in Get your taxes done using TurboTax

I am trying to enter W2Gs but continue to receive a message that states "Something went wrong" when I click "Yes" to enter a W2G. Is this a bug being fixed?

dantrag13 — Tue, 10 Feb 2026 09:59:26 GMT

This is for 2023.

Re: I am trying to enter W2Gs but continue to receive a message that states "Something went wrong" when I click "Yes" to enter a W2G. Is this a bug being fixed?

xmasbaby0 — Tue, 16 Jan 2024 18:30:50 GMT

Are you entering it in the right place? You do not enter it in the same place as a W-2 from an employer.

To enter the W-2G or other documents For your Gambling winnings--Go to Federal>Wages & Income>Less Common Income>Gambling Winnings

Re: I am trying to enter W2Gs but continue to receive a message that states "Something went wrong" when I click "Yes" to enter a W2G. Is this a bug being fixed?

dantrag13 — Tue, 16 Jan 2024 18:35:12 GMT

Hi, yes I am entering it in the “less common income” section. Thank you!

Re: I am trying to enter W2Gs but continue to receive a message that states "Something went wrong" when I click "Yes" to enter a W2G. Is this a bug being fixed?

DoninGA — Tue, 16 Jan 2024 18:42:02 GMT

@dantrag13 wrote:

Hi, yes I am entering it in the “less common income” section. Thank you!

Just entered a form W-2G using the Premium online edition with no issues.

Close your TurboTax online edition. Clear cache and cookies on your web browser - see this TurboTax support FAQ - https://ttlc.intuit.com/community/intuit-account-settings/help/how-do-i-clear-my-cache-and-cookies/01/2718836

Sign back onto your online account - https://myturbotax.intuit.com/

See if the problem persists. If it does, change your web browser to either Google Chrome, Mozilla Firefox or Microsoft Edge (whichever one you are not currently using)

Re: I am trying to enter W2Gs but continue to receive a message that states "Something went wrong" when I click "Yes" to enter a W2G. Is this a bug being fixed?

dantrag13 — Tue, 16 Jan 2024 19:39:42 GMT

Thanks, I tried all these recommendations (clear ing cookies, cache, different browser etc) still no luck, continue to get “something went wrong” message only when navigating the W2G section. I get the same even if trying the app. I will give it some time and try later.