topic Grey X by prior-year tax files in OneDrive TurboTax folder in Get your taxes done using TurboTax

Grey X by prior-year tax files in OneDrive TurboTax folder

pauldavdeg — Tue, 10 Feb 2026 10:11:16 GMT

Trying to do my 2023 taxes and TT can't access my prior year return because the file has a grey X by it in the OneDrive folder. There are grey X's on the 2019, 2020, 2021 tax files also. Same goes for the pdf file versions in OneDrive. Ditto for all these same files in the "My Documents" folder.

How can I get access to these files?

Re: Grey X by prior-year tax files in OneDrive TurboTax folder

Anonymous_ — Tue, 09 Jan 2024 17:17:30 GMT

How do I contact TurboTax? (intuit.com)

Re: Grey X by prior-year tax files in OneDrive TurboTax folder

pauldavdeg — Fri, 12 Jan 2024 14:34:04 GMT

It was user error on my part. To free up disk space some time ago I had deleted OneDrive. When I reinstalled OneDrive a couple of days ago the greyed-out files were gone entirely. So I had erased them when I deleted OneDrive. Lesson learned!