topic Unable to download my Amazon purchased 2023 Deluxe Software in Get your taxes done using TurboTax

Unable to download my Amazon purchased 2023 Deluxe Software

clsadler — Tue, 10 Feb 2026 10:11:25 GMT

I purchased my downloadable 2023 TT Deluxe software from Amazon. Like many customers I keep getting an error message when I try to download it. How do I fix this?

Re: Unable to download my Amazon purchased 2023 Deluxe Software

Anonymous_ — Tue, 09 Jan 2024 15:42:00 GMT

Contact Amazon

Re: Unable to download my Amazon purchased 2023 Deluxe Software

VolvoGirl — Tue, 09 Jan 2024 18:21:14 GMT

What error message? What browser are you using? Try downloading it in Chrome. It doesn't like Microsoft Edge. Did you buy the right download, Windows or Mac? Does your computer meet the requirements? They changed this year.

Window System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

Mac System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

Re: Unable to download my Amazon purchased 2023 Deluxe Software

SteamTrain — Tue, 09 Jan 2024 18:43:44 GMT

...and you are downloading it from the Amazon software site aren't you?

Re: Unable to download my Amazon purchased 2023 Deluxe Software

clsadler — Sat, 13 Jan 2024 15:05:23 GMT

Resolved by calling Amazon. I had to clear all previous applications of TurboTax and sign into Intuit. Not as easy this year as putting in your purchase code.

Re: Unable to download my Amazon purchased 2023 Deluxe Software

VolvoGirl — Sat, 13 Jan 2024 18:21:56 GMT

What? That doesn't sound right. What previous Turbo Tax did you have to clear? From where? Like uninstall previous TT programs off your computer?