topic Re: state install/e-file update loop: not fixed in Get your taxes done using TurboTax

state install/e-file update loop: not fixed

gtb1789 — Tue, 24 Feb 2026 08:23:11 GMT

For the problem labelled "State install/e-file update loop...", I tried all of TurboTax's recommended fixes: TTStateCleanup, uninstalling and reinstalling TurboTax, restarting Windows 11 in Selective Startup, installing TurboTax on a different PC. I tried various combinations of these fixes. Nothing worked. New Mexico state income tax cannot be started in TurboTax Premier 2023.

Re: state install/e-file update loop: not fixed

xmasbaby0 — Thu, 14 Dec 2023 23:05:45 GMT

Few if any of the state programs are really ready for download. Try again in January.

Re: state install/e-file update loop: not fixed

gtb1789 — Thu, 14 Dec 2023 23:38:06 GMT

Dear xmasbaby0:

You might be right when you say, "Few if any of the state programs are really ready for download. Try again in January." But two points:

Point 1: TurboTax claimed that New Mexico's TurboTax software would be ready by December 14, 2023.

Point 2: During TurboTax's state income tax download loop, TurboTax never said "update unavailable" and never said "new estimated availability date is x weeks from now". What it did say was,"Getting your state..." and "Your software is up to date", implying that the New Mexico software is now available. If you are right and New Mexico's TurboTax program is not yet available, then TurboTax should have said "update unavailable."

Re: state install/e-file update loop: not fixed

SteamTrain — Fri, 15 Dec 2023 01:23:01 GMT

@gtb1789

Yep...your Point 1 and Point 2 are TTX software screwups.

The software released this early is always full of all kinds of screwups....and this is just one of many.

Thus, even though I have the main installation program now, I won't run that installation file....and will get a fresh download in January and install that one.

Supposedly, the NM forms will be ready for installation on 4 January...BUT....that can change, and even then the forms may be buggy for several weeks as all the early adopters find the bugs.

Re: state install/e-file update loop: not fixed

MD69 — Sun, 07 Jan 2024 17:13:05 GMT

Exactly right! I'm in NM and just tried to download the state file with the same results. Intuit help line claimed the NM software would be ready 4 Jan but it obviously isn't. Guess I'll give it a week or two then try again. Not impressed with how TurboTax conveys information to the user with regard to state software.

Re: state install/e-file update loop: not fixed

SteamTrain — Sun, 07 Jan 2024 17:18:58 GMT

@MD69

"currently" they indicate 18 Jan for NM:

Intuit App

Re: state install/e-file update loop: not fixed

DoninGA — Sun, 07 Jan 2024 17:19:06 GMT

@MD69 The New Mexico state tax forms will probably not be available until 01/18/2024.

Go to this TurboTax website for federal and state forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

Re: state install/e-file update loop: not fixed

MD69 — Sun, 07 Jan 2024 17:31:31 GMT

Thanks for the link I didn't know that information was available.

Re: state install/e-file update loop: not fixed

bblyth — Sat, 20 Jan 2024 13:37:34 GMT

CONCUR!! TT BUSINESS PARTNERSHIP FEDERAL OK. DOWNLOADED STATE. CHARGED BY CARD for the STATE FEE. PROGRAM SAID IT WAS INSTALLED & RESTART TT BUSINESS. TRY TO START THE BUSINESS STATE RETURN... ASKS BE TO INSTALL THE STATE **AGAIN**.

WARNING: THE LOOP WILL RE-CHARGE YOUR CARD AGAIN!!! BEWARE... YOU WILL NOT KNOW THIS UNLESS YOU CHECK YOUR CC ONLINE STATEMENT. HAD TO CALL CC COMPANY TO REJECT MULTIPLE CHARGES FOR SAME TT BUSINESS SOFTWARE (STATE) UPDATE!

HOPE SOMEONE CAN FIX... OUR STATE FILING IN PENNSYLVANIA WILL BE HERE BEFORE YOU KNOW IT... AND I HIHGLY DOUBT INTUIT WILL PROVIDE ANY SUPPORT FOR LATE FILING...

Re: state install/e-file update loop: not fixed

bblyth — Sat, 20 Jan 2024 13:39:02 GMT

SAME ISSUE WITH PENNSYLVANIA SMALL BUSINESS DOWNLOAD....

Re: state install/e-file update loop: not fixed

CatinaT1 — Tue, 23 Jan 2024 21:06:34 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: state install/e-file update loop: not fixed

cfkerchner — Tue, 20 Feb 2024 18:55:08 GMT

Hello All:

I'm having the same problem here in Pennsylvania filing my small business PA S Corporation. The federal S corporation works fine but when I click on the START button to start the PA S Corporation return I get directed into a repetitive loop telling me to download the State module and then after several it says my software is up to date. Then if one clicks the START button again one is taken through the same process over and over. I called Intuit TurboTax help number twice. The first time on the 10th of February 2024 they told me a software fix would be released today 16 Feb 2024 to fix the problem. But here today at roughly 3:30 pm eastern time nothing has change. I still have the same looping problem which says the state module was downloaded and installed and my software is up to date, but the PA S Corp state module still does not work. Just the same looping process I saw on the 10th. Today I called customer service again about 45 minutes ago, waited 1/2 hour for a call back, and then after 10 minutes trying to explain to the "Specialist" I got disconnected. Very frustrated with Intuit and TurboTax. I need help soon or I won't be able to file my PA S Corp return on time. Does anyone have any ideas of how to get TurboTax to put out the proper fix for the 2023 Tax Year looping problem with the State tax download and installing module being use by the TurboTax servers/software? Help!

Re: state install/e-file update loop: not fixed

bblyth — Fri, 16 Feb 2024 20:42:01 GMT

Related to the TurboTax Business State Install / efile Loop, I spoke a sr. support person this afternoon regarding the issue. This support professional took the time to login to my system, with my permission, to observe the "loop" after installing the State tax software portion of the TT Business software. After speaking to escalation members of Intuit, it was determined the state software will download, however it will not activate or be used until the specific state has finalized the forms. In my specific LLC case, the State of Pennsylvania needs to finalize, with intuit, the state tax forms for an LLC/partnership. The ETA for the update is expected to be estimated - 02/23/2024. Ironically this update coincides with the awaiting update to Turbotax Deluxe I am waiting for - which permits entering the K1 data into the 1040 personal tax side.

That said, I want to thank one Tyrika of the Intuit support team for taking the time to acknowledge the issue via remote access and to escalate the issue, thus confirming the upcoming resolution with a delivery date of the update.

I did ask Tyrika to pass on a suggestion of a software pop-up "notice" acknowledging the success of the state software download and the pending State forms awaiting state approval, similar to the pop up message received in Turbotax Deluxe.

I hope that helps others with the similar issue.

Re: state install/e-file update loop: not fixed

LobsterMan77 — Tue, 20 Feb 2024 23:33:47 GMT

"Please call TurboTax Customer service" That is not helpful. I contacted support TWICE. Each time talked with an expert. Had to clearly explain the issue was with TT Business (That seemed to throw them for a loop). Then then they put me on a brief hold. One minute later I get disconnected. Is that part of the support script? Put on hold, then hang up! VERY frustrating.

Re: state install/e-file update loop: not fixed

LobsterMan77 — Tue, 20 Feb 2024 23:30:59 GMT

2023 TT Business for Maryland. Same issue.

Re: state install/e-file update loop: not fixed

JohnW152 — Wed, 21 Feb 2024 14:50:16 GMT

This happens from time to time. Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that doesn't help, see the TurboTax Help article State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.

@LobsterMan77

Re: state install/e-file update loop: not fixed

LobsterMan77 — Wed, 21 Feb 2024 15:24:06 GMT

My bad, I was not clear, this is TurboTax Business DESKTOP, not online.

After spending some of my time researching this issue, I think the issue is that, although Intuit was/is happy to take my $50 for the state product it is not actually available just yet so the issue (flaw/bug/very irritating non-user-friendly aspect) is that the program does not not handle this situation smoothly and continues to ask me to purchase it, then asks me to down it, then, wash/rinse/repeat, does that all over again. Then, you get a whole bunch of us (paying) users all frustrated.

Re: state install/e-file update loop: not fixed

bblyth — Fri, 23 Feb 2024 23:56:55 GMT

JohnW152:

Per the sr. customer service and developers, the Turbotax Business State "loop" issue is caused by the update for the State Taxes (forms) not ready.

As of tonight, the 2/23/2024 update was released. Big issue!!! The "LOOP" for Pennsylvania is not working. This is EXTREMELY PROBLEMATIC!!! Many others are dealing with the same issue.. The state download is paid for, downloaded, but the State taxes will not start. Thus... we can't file our State taxes by 03/15/2024. I highly doubt Intuit will be paying the penalty for late filing because of a software issue.

Note: I tried the "delete turbotax all versions, go into the registry of window, etc etc etc... I am convinced it's a software issue within Turbotax business.

How can we escalate this issue to the development team as CRITICAL. I wish this was a one-off.. but it's not.

Re: state install/e-file update loop: not fixed

bblyth — Fri, 23 Feb 2024 23:58:13 GMT

BTW!!!

The Turbotax delete program DOES NOT WORK ON 2023 versions... sigh....

Re: state install/e-file update loop: not fixed

cfkerchner — Sun, 25 Feb 2024 05:03:27 GMT

Hello all:

It is about 1 minute to midnight here in PA on the 24th of Feb 2024 and when I launched my TurboTax Business software tonight I got an update dealing with my PA State module. And then when I tested my PA State module, I was able to START it OK. So it appears the fix is out as of Saturday night on the 24th of Feb. At lease for the state of PA. Hope everyone else in other states will get the "patch" too. I will start working on finishing my 2023 tax returns tomorrow night. Hopefully all will continue to work fine from this point.

Charles Kerchner

Emmaus PA