topic Re: Defective disk? in Get your taxes done using TurboTax

Defective disk?

dane1234 — Tue, 24 Feb 2026 08:12:33 GMT

Ordered TurboTax from Amazon.com, specifying "disk." When I insert disk it gets three quarters of way through copying software to my Applications folder, then ejects disk with error code -43, "The operation can't be completed because one or more required items can't be found. iMac running OS 12.6.3, Monterey. Apple USB SuperDrive. Happens repeatedly. No evidence of damage to disk, though. I have been buying TurboTax for many years, always disk version, and this is the first time the disk would not copy the software to my iMac. Wondering if anyone else has had this problem. Plan to return disk to Amazon.com as defective and request an identical replacement product.

Re: Defective disk?

Anonymous_ — Mon, 01 Jan 2024 00:59:48 GMT

You may have to contact Support on Tuesday.

How do I contact TurboTax? (intuit.com)

Re: Defective disk?

Critter-3 — Mon, 01 Jan 2024 04:33:42 GMT

I highly recommend you use the optional download method ... that cd is a useless piece of plastic which has only the beta version of the program installation files on it and the program needs to be updated the minute you install it so why don't you just download the program to begin with ???

Re: Defective disk?

VolvoGirl — Mon, 01 Jan 2024 04:36:09 GMT

There should be instructions with the CD on how to download it instead.

How to download Turbo Tax instead of using the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/00/26450

Re: Defective disk?

dane1234 — Tue, 02 Jan 2024 22:43:03 GMT

Thanks for your reply. I didn't realize that I could use the code that came with the disk version to alternatively download the software; that's good to know. However, because I purchased on Amazon.com and they have such an easy and fast return policy, I returned my defective disk and got a replacement disk order, which is suppose to arrive tomorrow, January 3, 2024. It will interesting to see if that second disk installs without difficulty.

Re: Defective disk?

VolvoGirl — Tue, 02 Jan 2024 22:46:09 GMT

And see this post, Can't install CD on Mac error code 43
https://ttlc.intuit.com/community/taxes/discussion/the-operation-can-t-be-completed-because-one-or-more-required-items-can-t-be-found-error-code-43-i/00/708356

Re: Defective disk?

dane1234 — Sat, 06 Jan 2024 00:26:27 GMT

Second Turbotax disk from Amazon.com installed fine. So it was a defective disk on the first order. First time I have had a defective disk in about twenty years of using Turbotax.