Why do i need to pay again

jnewsum12-gmail- — Tue, 24 Feb 2026 08:12:42 GMT

Re: Why do i need to pay again

Critter-3 — Sun, 31 Dec 2023 19:35:17 GMT

Not sure what you are asking about ... did you buy a downloaded program but accidentally use the online program by mistake ?

Re: Why do i need to pay again

xmasbaby0 — Sun, 31 Dec 2023 22:22:21 GMT

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

topic Why do i need to pay again in Get your taxes done using TurboTax

Why do i need to pay again

Re: Why do i need to pay again

Re: Why do i need to pay again