topic Unable to activate existing license on new computer in Get your taxes done using TurboTax

Unable to activate existing license on new computer

filmsrme — Tue, 24 Feb 2026 08:13:28 GMT

Bought TurboTax 2023 in Dec (download) and activated it without issue. I just bought new computer and installed TT 2023 on it as well. When prompted, I enter the License Key and it either does nothing or says my key is in error. I thought I had the option to make up to 5 installs? So far I have only used 1 (on the original computer). Any suggestions? Craig P

Re: Unable to activate existing license on new computer

Anonymous_ — Sat, 30 Dec 2023 20:31:37 GMT

You may have to contact Support on Tuesday.

How do I contact TurboTax? (intuit.com)

Re: Unable to activate existing license on new computer

filmsrme — Thu, 04 Jan 2024 17:38:53 GMT

Thanks but I reached out to the 3rd party vendor and they gave me a new license which works fine. Craig