topic Re: Install in Get your taxes done using TurboTax

Install

willisp1 — Tue, 24 Feb 2026 08:15:34 GMT

I bought Deluxe 2023 from Amazon. I downloaded successfully, but the installation fails with a message that another installation is still active. This is on a Windows PC that is running Windows 10, version 22H2. I have re-started the PC several times, and re-done the download, but I always get the same message.

Re: Install

Anonymous_ — Wed, 27 Dec 2023 23:04:37 GMT

How do I contact TurboTax? (intuit.com)

Re: Install

SteamTrain — Thu, 28 Dec 2023 01:21:33 GMT

...also check all the programs in your list of programs already installed...

1) Is it possible you already had installed any other version of a 2023 TTX program?

2) Could also be that you were accidentally provided 2022 TTX program, and already have a 2022 installed from last year? Any indication, during the failed installation, exactly what year is being attempted?

Re: Install

VolvoGirl — Thu, 28 Dec 2023 02:02:15 GMT

Troubleshooting installing and running Turbo Tax on Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718

Re: Install

willisp1 — Thu, 28 Dec 2023 15:37:41 GMT

Thank you for your response. This is the first time that I have ever purchased and tried to install TurboTax, so I'm confident there is no conflict with a previous version.

Re: Install

willisp1 — Sat, 30 Dec 2023 13:12:36 GMT

It turned out that I needed to disable Windows Installer. Once I did that the installation proceeded smoothly.