topic How many users are no longer able to access IDnotify via TurboTax? in Get your taxes done using TurboTax

How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Tue, 24 Feb 2026 08:20:41 GMT

Alert emails from turbotax/idnotify tell user to access alerts via turbotax login, but this no longer works.

Re: How many users are no longer able to access IDnotify via TurboTax?

DoninGA — Mon, 18 Dec 2023 19:01:46 GMT

Sign onto your IDnotify account here - https://www.idnotify.com/

See this TurboTax support FAQ for IDnotify - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/idnotify-relationship-turbotax/L27DZbI2P_US_en_US?uid=lqba6z9v

And - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/sign-idnotify/L33FBujy5_US_en_US?uid=lqba87nx

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Mon, 18 Dec 2023 19:19:27 GMT

Useless information as it does not address the problem

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Mon, 18 Dec 2023 19:30:23 GMT

Also, login to idnotify is not an option as email alerts direct user to access alerts via turbotax account. Users do not have idnotify accounts. Claims that an idnotify account were set up are not true.

Re: How many users are no longer able to access IDnotify via TurboTax?

DoninGA — Mon, 18 Dec 2023 19:50:25 GMT

@kismet99959 wrote:

Also, login to idnotify is not an option as email alerts direct user to access alerts via turbotax account. Users do not have idnotify accounts. Claims that an idnotify account were set up are not true.

Contact TurboTax support for assistance.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Mon, 18 Dec 2023 19:55:32 GMT

Turbotax specifically states that they can't fix this problem.
I have been working on this problem for since November.

Turbotax tells you to call idnotify. Idnotify tells you to call Turbtax. I have been dealing with this endless finger pointing for weeks.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Mon, 18 Dec 2023 22:05:07 GMT

To be clear I have spoken with more than 1 dozen Turbotax specialists and 2 Turbotax supervisors, Michael L. and Scott. It has taken numerous phone calls to get Turbotax to understand the problem.

Alerts from IDnotify/Turbotax instruct one to login to Turbotax to see details about the alert. This method of accessing IDnotify alerts worked in the past, but it no longer works as one can no longer access MAX benefits via Turbotax login. Links and posts telling users that IDnotify sent an email to create an IDnotify account after one signed up for MAX benefits are incorrect. If one calls IDnotify, IDnotify sends one to login support which turns out to be a Turbtax specialist.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Mon, 18 Dec 2023 22:08:02 GMT

Turbotax sold users on MAX benefits, but offers no help in resolving login problems with their "partner", IDnotify.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Thu, 11 Jan 2024 10:32:23 GMT

I have now spent a total of 9 hours and 35 minutes in numerous phone calls with TurboTax and IDnotify. These calls took place between November 29, 2023 and January 10, 2024. The situation is as follows. A TurboTax representative confirmed with me that representatives of TurboTax are instructed to tell customers that they should call IDnotify to resolve online access to alerts. An IDnotify representative confirmed with me that representatives of IDnotify are instructed to tell customers that they should call TurboTax to resolve access to online alerts. This explains the endless, unproductive loop in customer's inquiries with online alerts. Customers paid for a service via MAX benefits that is no longer being provided. One supervisor at TurboTax told me "off the record" that TurboTax and IDnotify have had a falling out. A supervisor at IDnotify told me that he has handled "thousands" of calls from customers seeking access to alerts. I could tell you more, but it only leads to the same outcome. Shame on TurboTax and IDnotify.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Thu, 11 Jan 2024 13:26:59 GMT

If you have had the same experience with not being able to access details of alerts from IDnotify and if you have received the same run around from TurboTax, and IDnotify then write to [email address removed] and tell them about your experience. Go to classaction.org to learn about their work.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Thu, 11 Jan 2024 13:40:08 GMT

On January 10, 2024 I spent two hours on the phone with TurboTax. During that call I shared my computer screen with Jordan S. of TurboTax, so she could see things for herself in my email alerts from IDnotify and attempts to logon directly to a portal at IDnotify. Jordan looked at this situation from every possible angle including an exploration of my TurboTax account. She conceded that the problem with accessing details of alert notifications from IDnotify is real. She got to see the problem for herself. At the end of the call she told me that the only thing she could do was to instruct me to call IDnotify per her training. She admitted that this advice was useless, but she had no other options available as TurboTax management has not provided TurboTax representatives with any guidance or training other than to instruct customers to call IDnotify.

Re: How many users are no longer able to access IDnotify via TurboTax?

ThatGyrl — Thu, 25 Jan 2024 08:40:41 GMT

This is total fu¢k€r¥!

So end result is that we paid for nothing correct?

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Thu, 08 Feb 2024 22:21:39 GMT

Yes, we paid and got nothing. I just requested a refund from TurboTax. The refund system assumes I am asking for a refund related to my tax filing. TurboTax can't distinguid between filings and IDNotify services. My advice: Don't buy MAX Benefits as it is a waste of money.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Thu, 08 Feb 2024 22:22:55 GMT

Yes, we paid and got nothing. I just requested a refund from TurboTax. The refund system assumes I am asking for a refund related to my tax filing. TurboTax can't distinguish between filings and IDNotify services. My advice: Don't buy MAX Benefits as it is a waste of money.

Re: How many users are no longer able to access IDnotify via TurboTax?

BeylanB — Mon, 11 Mar 2024 06:28:00 GMT

I am having this same exact issue and multiple attempts to reach out to TurboTax and IDNotify have not resolved. I have received security alert messages, with a link to TurboTax to check details - but following the link only takes me to my personal taxes. I am very frustrated to be paying for premium benefits with no ability to review these alerts. Password recovery trying to login directly with IDNotify does not work, neither does my intuit password. IDNotify is not listed as a Turbo Tax product like Credit Karma or Link so I cannot access through Turbo Tax's site. What is the resolution?

Re: How many users are no longer able to access IDnotify via TurboTax?

PDXCurls — Mon, 11 Mar 2024 06:59:41 GMT

I was finally able to get to my alerts by logging into turbotax - which takes me to my tax home screen. At the top of the screen I see my take return information, but if you scroll down you see a grey box labeled "see your max benefits" - expand that and you see a blurb stating:

"Need help restoring your identity?

Not only will a dedicated Resolution Specialist from Experian take on the responsibility of recovering your identity, but you’re also eligible to get reimbursed up to $250,000 to recover stolen funds and up to $1 million to pay for legal fees and expenses caused by identity theft. " And a link.
Clicking on the link next to this blurb did take me to my alerts.

But still super frustrating that following the ID Notify link from Turbo Tax's emails doesn't work

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Mon, 11 Mar 2024 11:48:12 GMT

Well I do not see the gray box for "see your max benefits". I tried to get a refund, but my request was denied. I did not sign up for max benefits for 2024. I read reviews about max benefits and concluded that one is better off subscribing directly with IDnotify (Experian) or one of their competitors. For now I am using a competitor to iDnotify.

Re: How many users are no longer able to access IDnotify via TurboTax?

jfolsom23 — Tue, 12 Mar 2024 15:12:52 GMT

Yup, having the same issue. ID Notify sends me an email saying I have 2 alerts and to follow the link to my account, but it never takes me there. It just takes me to my taxes. Very frustrating. The whole reason I got MAX was for this benefit- feeling duped. Apparently there are a whole slew of people out there with the same issue. Go Intuit!

Re: How many users are no longer able to access IDnotify via TurboTax?

jfolsom23 — Tue, 12 Mar 2024 15:16:22 GMT

How many hours would you like to spend on the phone to find out you know more about the system, and there is nothing that can be fixed. I have so much free time on my hands to chat it up with Intuit to fix a problem they have no idea how to fix. No thanks, I think I will spend time on finding a new tax services provider.

Re: How many users are no longer able to access IDnotify via TurboTax?

kismet99959 — Tue, 12 Mar 2024 17:35:14 GMT

I decided to stay with Turbotax for 2023, but declined to purchase MAX benefits. Like you I am searching for an alternative company that is managed for customer satisfaction and deals honestly with customers. The search is on..