topic unable to download file purchased from costco.com. error message "your connections isn't private." in Get your taxes done using TurboTax

unable to download file purchased from costco.com. error message "your connections isn't private."

jereider2002 — Tue, 24 Feb 2026 08:23:15 GMT

Re: unable to download file purchased from costco.com. error message "your connections isn't private."

Critter-3 — Thu, 14 Dec 2023 20:26:52 GMT

This is a browser window issue ... try using the incognito option.

Re: unable to download file purchased from costco.com. error message "your connections isn't private."

DoninGA — Thu, 14 Dec 2023 20:26:56 GMT

You will need to contact Costco.

Go to this website for contact information - https://techsupport.costco.com/app/answers/detail/a_id/1001266

Re: unable to download file purchased from costco.com. error message "your connections isn't private."

jereider2002 — Sun, 17 Dec 2023 16:29:33 GMT

I found the easiest way to fix the problem. What you need is an account on turbotax.com. One signed in, click on download, then enter the activation key furnished by Costco. After that just follow the instructions on the screen. Worked for me.