topic Security in Get your taxes done using TurboTax

Security

E_Miller — Tue, 24 Feb 2026 08:25:09 GMT

Recently I was alerted that someone logged into my account from another state. I immediately changed our password and turned on 2-step verification. Since then, I have received HUNDREDS of text messages with a verification code. Who do I contact? How do I make it stop? I'm alarmed that it's ongoing...20+ texts per day. I changed my password for a 3rd time but is there someone I can contact? Thanks. Really freaking out.

Re: Security

DoninGA — Mon, 11 Dec 2023 20:35:06 GMT

Contact TurboTax support for this problem with text messages

Support is open from 5am to 5pn Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Security

Opus 17 — Mon, 11 Dec 2023 20:37:26 GMT

Call customer support and ask for the security team.

https://ttlc.intuit.com/turbotax-support/en-us/contact

It seems likely that someone made a typo when setting up their account, and they are typing in your user name by mistake, and trying to reset their password. I don't think there is much way of stopping this short of contacting them directly to clear up the problem. So you need to call the security team.