topic TurboTax deleted my tax records that I need. I now have 2 accounts after Quickbooks forced me to use my email. I've been locked out until recently. in Get your taxes done using TurboTax

TurboTax deleted my tax records that I need. I now have 2 accounts after Quickbooks forced me to use my email. I've been locked out until recently.

cash-lebrun-gmai — Tue, 24 Feb 2026 08:26:06 GMT

TurboTax is required to maintain my tax records as a preparer and I am formally requesting copies of all of my tax records.

Re: TurboTax deleted my tax records that I need. I now have 2 accounts after Quickbooks forced me to use my email. I've been locked out until recently.

xmasbaby0 — Sun, 10 Dec 2023 01:16:10 GMT

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2023 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

You can get a free transcript from the IRS or for a fee of $43, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pdf-file

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-for-windows •

NOTE: TurboTax and the IRS save return for seven years. Returns older than seven years are purged.

Re: TurboTax deleted my tax records that I need. I now have 2 accounts after Quickbooks forced me to use my email. I've been locked out until recently.

cash-lebrun-gmai — Sat, 16 Dec 2023 19:00:53 GMT

It won't let me log into my original account. It says "We can't find anyone with <original username>".

Re: TurboTax deleted my tax records that I need. I now have 2 accounts after Quickbooks forced me to use my email. I've been locked out until recently.

xmasbaby0 — Sat, 16 Dec 2023 19:04:16 GMT

Is the issue with Quickbooks----or with your online TurboTax account that you used to prepare tax returns? The reply above pertains to recovering online accounts for your tax returns, since this is the tax return user forum.

Those of us replying to questions posted here in the user forum are volunteers--not employees of Intuit. We do the best we can to help users with common problems and questions. If you need more help then you should contact customer support. Hope they can help you resolve the problem.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Mon- Fri