topic Can't Change Password in Get your taxes done using TurboTax

Can't Change Password

hb165840 — Tue, 24 Feb 2026 08:28:41 GMT

I am able to login to my account, but every time I go in to update and change my password, the page refreshes and the new password is not saved. Is there someone I can contact to fix this?

Re: Can't Change Password

DoninGA — Tue, 05 Dec 2023 20:33:05 GMT

Contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Can't Change Password

taxlady28 — Tue, 05 Dec 2023 20:38:38 GMT

Use a browser. Chrome works best. Go to Settings which is three dots at top right. From settings select Privacy and Security, then clear browsing data and make sure it shows Clear for All Time. That will clear the error and let you change your password.