topic Re: Wrong product in Get your taxes done using TurboTax

Wrong product

rskurski — Tue, 24 Feb 2026 08:00:42 GMT

Years ago, I used the CD version of turbotax, but I no longer have a computer with a CD player.

I have tried for several years to change my order with no success. In fact, just received the 2023 CD yesterday.

Can you please stop?

The downloadable Deluxe 2023 is all I need

Thank you.now.

If this cannot be done, please cancel my subscription and issue a refund.

Roger Skurski

Re: Wrong product

DoninGA — Wed, 22 Nov 2023 15:12:13 GMT

See this TurboTax support FAQ for updating your order preference when you are an Advantage subscriber - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/update-confirm-info-turbotax-advantage-account/L0UKxEfNC_US_en_US?uid=lp9wixch

If you ordered a CD, you can also get a download version after you receive your CD in the mail. Follow the instructions included with the packaging to access the download.

Re: Wrong product

taxlady28 — Wed, 22 Nov 2023 20:49:11 GMT

Call TurboTax support and find out what is going on. Many people have multiple Advantage accounts and cancel on one but still have another active so keep getting CD's. They can get to the bottom of it and refund any money due tceo you. No one on this forum can see your Advantage account, cancel or issue you a refund.

Re: Wrong product

rskurski — Sat, 25 Nov 2023 18:11:27 GMT

Haven't tried it yet, but this sounds like a good solution. Thanks.