topic Re: Charged a shipping fee in Get your taxes done using TurboTax

Charged a shipping fee

meganp — Tue, 24 Feb 2026 08:07:58 GMT

I just ordered a CD for Advantage Home and Business 2023 and was charged $3.95 for shipping. The order form said shipping is free. Can I please get the shipping charge refunded? Thanks.

Re: Charged a shipping fee

Anonymous_ — Thu, 09 Nov 2023 19:01:52 GMT

How do I contact TurboTax? (intuit.com)

Re: Charged a shipping fee

meganp — Thu, 09 Nov 2023 20:02:14 GMT

Not helpful at all. Only gave me phone and other contact info for tech problems and the refund form only allowed a refund for the entire charge which I'm not asking for. I only want my shipping charges refunded. Can't I talk to a live person who can process this for me?

Re: Charged a shipping fee

DoninGA — Thu, 09 Nov 2023 20:05:49 GMT

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Charged a shipping fee

luisbustamanteII — Fri, 17 Nov 2023 14:09:47 GMT

What garbage. Known issue for over a week and after finally figuring out how to get a human being on the phone directed to fill out a form to get a refund on my shipping charge which they are aware of already. They could have posted that here. Time to check out alternative software. Customer service has taken a few steps down.

Re: Charged a shipping fee

meganp — Fri, 17 Nov 2023 23:10:03 GMT

Yes, after finally going all over the website to find a place to lodge my request, I received an email saying they were looking into it and would get back to me. That was a week ago and I still have heard nothing. It's a pretty cut and dried question and answer. And I don' t believe they have an excuse to not issue the refund.