topic Direct Deposit Not Received in Get your taxes done using TurboTax

Direct Deposit Not Received

RTHunt — Tue, 24 Feb 2026 08:02:27 GMT

The IRS and TurboTax indicate that I received my 2022 income tax refund via direct deposit. However, there is no record of such a deposit at my bank.

How can I verify the bank routing number and account number that were used for my direct deposit?

Thank you.

Re: Direct Deposit Not Received

DoninGA — Thu, 16 Nov 2023 21:28:50 GMT

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

Is the status of the 2022 federal tax refund showing as Issued on the IRS website - https://www.irs.gov/refunds

The bank routing number and account number for direct deposit are shown on your 2022 Form 1040 page 2 on Lines 35b and 35d including if the refund was being deposited in checking account or a savings account.

The bank routing and account number are also entered in the TurboTax Federal Information Worksheet in Part V of the worksheet.

Re: Direct Deposit Not Received

DoninGA — Thu, 16 Nov 2023 21:34:23 GMT

Additionally, did you request to have the TurboTax account fees paid from the federal tax refund? If so -

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228