topic Re: Why has my return disappeared in Get your taxes done using TurboTax

Why has my return disappeared

kevlotti-aol-com — Tue, 24 Feb 2026 08:06:25 GMT

Deleted

Re: Why has my return disappeared

Anonymous_ — Sun, 12 Nov 2023 18:47:53 GMT

Issue resolved?

Re: Why has my return disappeared

Mliotti — Sun, 12 Nov 2023 18:57:44 GMT

No. I did all the work to enter my 2022 return and I was about to file and all of the information is gone and it says I have no documents

Re: Why has my return disappeared

VolvoGirl — Sun, 12 Nov 2023 19:11:16 GMT

2022 might be unavailable while they change over to 2023. Maybe try later after 2023 opens. Or-

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Re: Why has my return disappeared

xmasbaby0 — Sun, 12 Nov 2023 19:51:44 GMT

The online system in now in transition from 2022 returns to 2023 returns. Your 2022 return might be temporarily "frozen" during the transition until the 2023 software becomes available in late November/early December. You will be able to access the return you started by using the exact same account and user ID that you used when you started it. But you can no longer use online software for any further changes.

Online tax preparation and e-filing for 2022 returns is now permanently closed.

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2022 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Mon-Fri

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.