topic Missing account details when logged in. No longer live in the US and need to access my return. no email support for TT. in Get your taxes done using TurboTax

Missing account details when logged in. No longer live in the US and need to access my return. no email support for TT.

chaya-adams — Tue, 24 Feb 2026 07:50:54 GMT

There's none of my previously lodged returns that I can view.

Re: Missing account details when logged in. No longer live in the US and need to access my return. no email support for TT.

xmasbaby0 — Tue, 10 Oct 2023 12:06:02 GMT

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2022 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pdf-file

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-for-windows •

NOTE: TurboTax and the IRS save return for seven years. Returns older than seven years are purged.

Re: Missing account details when logged in. No longer live in the US and need to access my return. no email support for TT.

chaya-adams — Wed, 11 Oct 2023 08:22:32 GMT

I accessed my existing account, but nothing is there.

I tried starting a 2022 tax return but nothing popped up about old returns.

I tried the link asking for a previously filed tax return, but got nothing, that link errored out.

I don't have access to my old laptop that had the return saved on it.

Is there anyway I can get my 2011 return as I need it for filing in Australia. Thanks

Re: Missing account details when logged in. No longer live in the US and need to access my return. no email support for TT.

Critter-3 — Wed, 11 Oct 2023 13:02:26 GMT

No one has the 2011 returns any longer ... not even the IRS ... they only save the last 7 years.

https://www.irs.gov/individuals/get-transcript

For a fee you may be able to order a paper copy of the return : https://www.irs.gov/pub/irs-pdf/f4506.pdf