topic Can I convert my purchased desktop license to an online license? I did not know that Mac OS 11 is min. requirement so will not install. I have 10.13 and cant upgrade. in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is-min/01/3096864#M1131219 My iMac won't upgrade beyond OS 10.13.6 so would like to use the online application instead without paying for a second license. Tue, 24 Feb 2026 07:52:48 GMT jbozlaw 2026-02-24T07:52:48Z Can I convert my purchased desktop license to an online license? I did not know that Mac OS 11 is min. requirement so will not install. I have 10.13 and cant upgrade. https://ttlc.intuit.com/community/taxes/discussion/can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is-min/01/3096864#M1131219 My iMac won't upgrade beyond OS 10.13.6 so would like to use the online application instead without paying for a second license. Tue, 24 Feb 2026 07:52:48 GMT https://ttlc.intuit.com/community/taxes/discussion/can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is-min/01/3096864#M1131219 jbozlaw 2026-02-24T07:52:48Z Re: Can I convert my purchased desktop license to an online license? I did not know that Mac OS 11 is min. requirement so will not install. I have 10.13 and cant upgrade. https://ttlc.intuit.com/community/taxes/discussion/re-can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is/01/3096868#M1131222 <P>Your payment for the TurboTax desktop CD/Download software cannot be transferred to one of the TurboTax online editions.</P> <P>You can request a refund from TurboTax for the desktop software if you purchased it from TurboTax.</P> <P>Contact TurboTax support on Monday and use the key words<STRONG> Billing Issue</STRONG>.</P> <P>Support is open from 5am to 5pm Pacific time, Monday thru Friday</P> <P>&nbsp;</P> <P>See this TurboTax support FAQ for contacting support - <A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm" target="_blank">https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm</A></P> <P><BR />Support can also be reached by messaging them on these pages <A href="https://www.facebook.com/turbotax/" target="_blank">https://www.facebook.com/turbotax/</A> and <A href="https://twitter.com/TeamTurboTax" target="_blank">https://twitter.com/TeamTurboTax</A></P> Sat, 07 Oct 2023 19:51:15 GMT https://ttlc.intuit.com/community/taxes/discussion/re-can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is/01/3096868#M1131222 DoninGA 2023-10-07T19:51:15Z Re: Can I convert my purchased desktop license to an online license? I did not know that Mac OS 11 is min. requirement so will not install. I have 10.13 and cant upgrade. https://ttlc.intuit.com/community/taxes/discussion/re-can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is/01/3096888#M1131234 <P>Go to this TurboTax website to request a refund for the software purchased from TurboTax -&nbsp;<A href="https://support.turbotax.intuit.com/forms/refund-request.jsp" target="_blank">https://support.turbotax.intuit.com/forms/refund-request.jsp</A></P> Sat, 07 Oct 2023 20:45:35 GMT https://ttlc.intuit.com/community/taxes/discussion/re-can-i-convert-my-purchased-desktop-license-to-an-online-license-i-did-not-know-that-mac-os-11-is/01/3096888#M1131234 Critter-3 2023-10-07T20:45:35Z