topic I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words. in Get your taxes done using TurboTax

I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words.

hungrypanda1 — Tue, 24 Feb 2026 07:54:54 GMT

I have tried this in several different browsers for the last week and the issue persists. I tried calling Turbotax, but the automated bot replies this is the last time we will call you then it hangs up.

Re: I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words.

DoninGA — Wed, 04 Oct 2023 21:01:19 GMT

Have you tried switching your web browser to Goggle Chrome? This browser usually has no problems with the TurboTax online editions.

If you have tried and get the same results then your best option is to contact TurboTax support.

Bypass the bot by requesting assistance using these web pages -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words.

hungrypanda1 — Wed, 04 Oct 2023 21:16:15 GMT

Hi DoninGA,

Thanks for the reply. Yes, I have tried chrome. I tried contacting support. Its an automated switchboard which hangs up on me.

Re: I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words.

sgnaren — Thu, 12 Oct 2023 08:35:50 GMT

I am having same issue and the deadline is just 3 days away. Please help, how did you resolve this issue?

Re: I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words.

sgnaren — Thu, 12 Oct 2023 15:29:53 GMT

I tried incognito window in firefox & chrome in my PC and couldn't resolve it. Finally opening chrome browser incognito in my android phone worked.

Re: I am trying to complete taxes before the extension deadline. When I get to federal review the system freezes. Says checking your return and has a bunch of jumbled words.

hungrypanda1 — Fri, 13 Oct 2023 17:18:11 GMT

Hi,

I never did resolve it. I used a different PC and it worked without issue.