topic Why did I get an email saying "Your taxes are incomplete in TurboTax" when I filed my taxes in March (and confirmed they were accepted)? in Get your taxes done using TurboTax

Why did I get an email saying "Your taxes are incomplete in TurboTax" when I filed my taxes in March (and confirmed they were accepted)?

juliacbarrett-gm — Tue, 24 Feb 2026 07:20:39 GMT

VolvoGirl — Wed, 20 Sep 2023 19:42:28 GMT

You may have another account. That's common. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

RangerRick — Thu, 05 Oct 2023 18:48:54 GMT

I'm having the same problem. I tried your "multiple account" check and I only get one account. What else could be the cause?