topic IE can be problematic, so try a different browser, in Get your taxes done using TurboTax

I'm not a robot not working.

dianeduhe — Sat, 01 Jun 2019 23:41:10 GMT

If the "I am not a robot" Captcha is not working right or...

mesquitebean — Sat, 01 Jun 2019 23:41:11 GMT

If the "I am not a robot" Captcha is not working right or has missing elements, try this:

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the Captcha.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

IE can be problematic, so try a different browser,

SweetieJean — Sat, 01 Jun 2019 23:41:12 GMT

IE can be problematic, so try a different browser,

Re: If the "I am not a robot" Captcha is not working right or...

ghalelowe — Sat, 18 Jan 2020 19:18:28 GMT

I am getting this problem within TTX19 for Mac program, not the webpage. How can I fix that?

I check the I am not a robot box. It brings up photos, but on the 1st click everything goes white and you can't do anything else.

Re: I'm not a robot not working.

JeanneLO — Sun, 19 Jan 2020 19:14:33 GMT

Please see this TurboTax FAQ for troubleshooting Tips on how to resolve this issue for TurboTax Cd/Download which explains to close all programs except TurboTax, including virus protection, download accelerators, and any other programs running in the background:

https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805