topic Why is it not letting me update my email? in Get your taxes done using TurboTax

Why is it not letting me update my email?

rhinagracia1212- — Tue, 24 Feb 2026 07:06:47 GMT

DoninGA — Sun, 20 Aug 2023 21:30:33 GMT

taxlady28 — Mon, 21 Aug 2023 14:06:06 GMT

They seem to have locked down those updates, probably because of security. You can request to have your information updated by providing proof that it is really you.

Use the account recovery form and it will have you include a picture of your driver's license. The process will be completed within 24 hours.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-turbotax-account/L3GhqZLVE_US_en_US