topic I have been trying to get my 2021 Taxes. When I log in, I can not find it. When I ask the help chat, it tells me I have another account with the same email. Please help in Get your taxes done using TurboTax

I have been trying to get my 2021 Taxes. When I log in, I can not find it. When I ask the help chat, it tells me I have another account with the same email. Please help

vgandhi0504-gmai — Tue, 24 Feb 2026 07:10:29 GMT

I am not sure how you can have 2 accounts with the same username? When I used my DOB and SSN to look up my accounts, it says that it finds 0 accounts that match. Can I just get my 2021 return that I paid for to be completed a year ago??? Not sure why this is so difficult.

Re: I have been trying to get my 2021 Taxes. When I log in, I can not find it. When I ask the help chat, it tells me I have another account with the same email. Please help

DoninGA — Wed, 09 Aug 2023 21:31:32 GMT

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2022 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

Re: I have been trying to get my 2021 Taxes. When I log in, I can not find it. When I ask the help chat, it tells me I have another account with the same email. Please help

rjs — Thu, 10 Aug 2023 03:29:27 GMT

@vgandhi0504-gmai wrote:
I am not sure how you can have 2 accounts with the same username?

You don't have two accounts with the same user name. You have two accounts with the same email address, but different user names. You can have up to five accounts with the same email address. The email address is not the user name.

To get a list of all your accounts, follow the instructions in the following FAQ. On the "Let's get you signed in" page, enter your email address.

How can I view all my TurboTax accounts?

If you don't find your tax return in the other account, see the following FAQ for some other possibilities.

Why can't I find my return in Tax Home or My Docs?