topic Re: New Chase connection update in Get your taxes done using TurboTax

New Chase connection update

henderson2353 — Tue, 24 Feb 2026 06:49:12 GMT

This morning Mint offered to update my connection to my Chase accounts. However, upon completion of the update Mint no longer lists my auto loan under Loans. How do I reconnection my Chase auto loan?

Re: New Chase connection update

rjs — Fri, 02 Jun 2023 14:50:01 GMT

This is the TurboTax community. Go to the following link for Mint support.

Welcome to Mint Support

Also see the following for chat support for Mint.

How do I contact support?

Re: New Chase connection update

DeborahL — Sat, 03 Jun 2023 11:01:48 GMT

Hi, I had the same issue with a different bank. I'm not sure if you have tried the below, but it worked for me.

-Go to Settings,

-Click on the little gear icon on the top right corner in the square of the financial institution that will not connect.

-Click Refresh.

I hope that helps.

Re: New Chase connection update

Klillig — Wed, 12 Jul 2023 01:39:58 GMT

the mint support page you are referencing directs people back to this page when searching for this issue. I am having the same issue with several credit accounts and a bank account from chase disappearing. I try to switch them to "active" and they are automatically turned back into "inactive". @rjs

Re: New Chase connection update

rlmiller999 — Sun, 16 Jul 2023 12:01:06 GMT

Same for me, I am trying the manual refresh method but I use the PC version and don't even see the account anymore?