topic Hawaii State Tax Office says that my return could not be processed because it did NOT include my W-2. in Get your taxes done using TurboTax

Hawaii State Tax Office says that my return could not be processed because it did NOT include my W-2.

drnorm — Tue, 24 Feb 2026 06:58:10 GMT

TT cannot eFile returns to the State of Hawaii but I printed the TT created state return and mailed it in, as required.

I just received a notice from the Hawaii State Tax Office saying that my return could not be processed because it did NOT include a copy of my W-2. I don't know for sure if Hawaii "requires" a W-2 or if they were just "checking up" on me. In other words, was this a TT "oversight" or was it a bug that the W-2 was not added to the return? My 2021 state return (also done with TT) did not include a W-2, BUT they never asked for one later.

I have submitted a protected copy of the return, token number 1147807 if someone at Intuit wants to follow-up on this.

Thanks,

Norm

Re: Hawaii State Tax Office says that my return could not be processed because it did NOT include my W-2.

xmasbaby0 — Thu, 13 Jul 2023 04:51:36 GMT

Read the filing instructions that printed out with the pdf of your Hawaii return. TurboTax would not print out a copy of the W-2---TT cannot do that. TurboTax does not have a copy or image of your W-2. TurboTax only has the data that you entered from your W-2 when you prepared the tax return.

If your state wants a copy of the W-2 it was up to you to provide a copy. Your W-2 came from your employer, so you could include the copy from the employer that already says it is for the state, or you could have made a copy and included it with the mailed tax return.

Nevertheless, since it seems that your state wants a copy of the W-2, you need to comply with their request and send them a copy, per the instructions in the letter they sent to you.

Re: Hawaii State Tax Office says that my return could not be processed because it did NOT include my W-2.

Critter-3 — Thu, 13 Jul 2023 11:17:20 GMT

When you paper file a return to the Feds or State you must always attach copies of all W-2 forms and any other forms that have withholding on them. Same rule still applies as when all returns were paper filed years ago and the filing instruction page that prints with the return tells you this information. Comply with the state's request ASAP as the return will not be processed until you do.