topic I am not able to login using my primary computer in Get your taxes done using TurboTax

I am not able to login using my primary computer

bhoward727 — Tue, 24 Feb 2026 06:59:29 GMT

I have been able to login online with a second computer but when I try to login with my primary computer and I put in my user ID and password I get a spinning type of icon that never goes away. I have left it there for 30 min and nothing happens. I have tried clearing my cache but no change. What can be done to address this issue.

Re: I am not able to login using my primary computer

SteamTrain — Sat, 08 Jul 2023 19:44:17 GMT

Which browser are you using? OS (W10, W11, MAC)?

Try a different browser. And make sure you are logged out at the second computer as you can't be logged in at the same time elsewhere.

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Sometimes a browser's settings are set to the most rigorous/secure....and that can block some operations (not sure it should really affect the login though)

Re: I am not able to login using my primary computer

bhoward727 — Sat, 08 Jul 2023 20:02:31 GMT

The issue was Surfshark. I added the site to the bypass list and now it works fine.

Thanks