topic Re: Reimbursement in Get your taxes done using TurboTax

Reimbursement

JudyZwyghuizen — Tue, 24 Feb 2026 06:39:18 GMT

I was told Turbo-tax put me under the wrong catigory when I filed Yesterday case #[phone number removed] always before they done it for FREE I am Low Income substy on SSI. I clicked the Caht Help when I got done with my taxes short form is what I requested the man I talked to said I need to STOP the Payment or Request my money back ASAP and I am early this next moringNOW! they were susposto file me under "BASIC" he said they done it wrong I need my Reimbursment NOW

Re: Reimbursement

DoninGA — Thu, 29 Jun 2023 13:48:46 GMT

If you are using the TurboTax online editions there is not a "Basic" edition. There is a Free online edition which can be used if you have a simple tax return.

If you used and paid for one of the other TurboTax online editions, not the Free edition, you must contact TurboTax support to get the payment canceled or refunded. When contacting support use the key words Billing Issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Reimbursement

SteamTrain — Thu, 29 Jun 2023 14:25:11 GMT

@DoninGA

Yeah, But...they call the Online Live "Assisted" one (no longer free) "Assisted Basic", so that may be what this OP is talking about.

Scroll down at: TurboTax Live® 2022-2023 - See How it Works (intuit.com)

There is also an Online "Full Service Basic".

_______

But as you noted, we here in this Forum have no access to "Billing" situations.

Re: Reimbursement

DoninGA — Thu, 29 Jun 2023 14:37:42 GMT

@SteamTrain Thanks....I knew that but failed to equate that to the OP's issue. You are quite correct in that it could be what the OP was referring to in their post.

Re: Reimbursement

Critter-3 — Thu, 29 Jun 2023 15:50:32 GMT

@JudyZwyghuizen

GOING FORWARD STOP PAYING FOR TAX PROGRAMS ... if your income is below $73K then you can use one of 8 options available on thru the IRS FREE FILE site : https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Re: Reimbursement

VolvoGirl — Thu, 29 Jun 2023 15:53:34 GMT

And if you only get ssi or Social Security it is not taxable and you do not need to file. Do you have any other income?