topic Need to talk with agent in Get your taxes done using TurboTax

Need to talk with agent

nj1238 — Tue, 24 Feb 2026 06:27:49 GMT

Still didn't receive anything yet from the Federal I called they told me to talk to someone from Turbo text

Re: Need to talk with agent

ee-ea — Sat, 20 May 2023 03:06:33 GMT

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lgu63kikh

Re: Need to talk with agent

VolvoGirl — Sat, 20 May 2023 03:30:21 GMT

The Free Edition doesn't have phone support. Did the IRS say they sent your refund?

Did you efile? Was it Accepted?

Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

If you used the Online version you can check your efile status here

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. And check your spam folder for them.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

Re: Need to talk with agent

Critter-3 — Sat, 20 May 2023 12:47:23 GMT

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228